Customer Service Representatives (Outbound Dayshift Account) JC: 0209DC2010
(National Capital Reg)

Requirements:

* Must have excellent English Communication Skills
* Confident and Aggressive
* Must have finished atleast 2 years in college
* Must be willing to work in a fast paced, results driven environment
* Willing to work in the Libis Area
* 30 openings to start on February 22, 2010
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

We offer flexibility in terms of work specifics, candidates would have the option to choose from among our various clients. We have inbound, outbound, medical, financial and technical accounts with starting salary that ranges from Php 12,000.00-25,000.00.

We encourage walk in applicants for faster processing. Just bring 2 copies of your resume and a valid ID and we would be glad to help you start your career in the call center industry.

Donaldson Consultancy is located at 501 Raffles Corporate Center, F. Ortigas Jr. Avenue (formerly EMERALD Ave.) Ortigas Center, Pasig City.
or call 9006284 and look for LYN or ALEX

Facilities Manager
(National Capital Reg - Makati)

Requirements:

* Minimum 4-year college diploma from a reputable school, preferably technical or a management course (a BS in Engineering and/or Architecture, strongly preferred)
* Post graduate or masters studies preferred but not necessary
* Should possess an excellent technical aptitude level and has attended seminars and trainings reinforcing subject-matters directly related to asset management
* Should have at least 10 years solid professional working experience where half should be under a management capacity performing real estate and allied real estate management functions inside a multi-national set-up (i.e. vendor management, task force heading, process improvement and/or six sigma process reviews etc.)
* Should have at least obtained a green-belt certification under the lean six-sigma management process or equivalent certification
* Should have excellent knowledge and experience enforcing building management laws, construction & occupancy codes
* Must possess adeptness and proficiency in creating and preparing facilities budget spreadsheets
* Should have actual working experience in performing budget analysis, interpretation and read-outs; can translate budgetary data and group’s financial performance into actual work guidelines which defines the department’s / team’s criteria of operational excellence
* Should have actual working experience in a functional asset management group inside a customer contact center environment, should possess an excellent understanding of the real estate dynamics as it is performed inside a call center environment & dealing with other business group processes
* Should possess strong construction project management skills, & display a high-level of compliance to sound accounting principles & policies. Project management certifications preferred but not required
* Should possess strong leadership & negotiating skills
* Should have an excellent understanding of the various facilities technical systems market like lighting, power, air-conditioning, security & access, CCTV, BMS, etc
* Should have actual working experience in implementing short, medium & long term Disaster Recovery Plans & be familiar with the various disaster scenarios
* Highly fluent in both written and spoken English
* Highly proficient in MS Word, Excel, Powerpoint, Outlook & Projects
* Has working knowledge in CAD Systems (i.e. AutoCAD), has experience working in space management software and applications.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Trainer
(National Capital Reg - Ortigas Center, Pasig City)

Responsibilities:

* Must enhance the english communication and soft skills of our Reps and Agents and assist in product knowledge training
* Develop and conduct high quality developmental training program, instructional modules and materials to Reps, Agents and Support staff as well; assess the efficiency of the programs and the performance of trainees and conduct necessary refresher courses
* Formulates and implements systems and procedures of evaluating the effectiveness of training and developmental programs
* Conduct training to new hires and evaluate their performance based on their competencies to endorse them for product specifics training. S/he will also provide accent and conversational English training and soft skills training
* Performs individual mentoring, side-by-side or remote monitoring of nesting/transition agents and provides feedback and coaching over opportunity areas
* Delivers uptraining, remediation and continuous learning modules including action plan follow-ups
* Provides consultation to management for development of job-specific training, including research and evaluation
* Recommends changes in the training programs
* Plots classes and training initiatives monthly
* Prepares pertinent documentation, training reports and statistics on a regular basis; maintain accurate employee training records
* Keep current with the latest training techniques and methods

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Business Studies/Administration/Management, Linguistics/Languages, Mass Communications, Psychology, Education/Teaching/Training or equivalent
* At least 2 year(s) of working experience in the related field is required for this position
* Comprehensive understanding of a call center environment
* Excellent written and verbal communication skills
* Excellent presentation skills
* Excellent interpersonal skills
* With solid experience in TNA, module development and facilitation
* Ability to work on multiple projects in a rapidly changing environment
* Willing to work varied hours and days as needed
*
Has experience in facilitating in a small and large group
* Innovative, self-motivated with a high degree of team spirit
* Computer literate, creative, assertive, organized and analytical
* Dynamic, energetic facilitator with the ability to read an audience and adjust delivery accordingly
* Applicants must be willing to work in Ortigas Center,Pasig City
* Preferably Supervisor/2 Yrs & Up Experienced Employees specializing in Training & Development or equivalent
* Full-Time positions available

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

Senior Group Leader for CWFM
(Central Visayas - Cebu City)

Requirements:

• Must be a graduate of any four - year course
• At least 4 year(s) of relevant work experience in Central Work Force Management
• Must have supervised a team of MIS / RTA
• Good knowledge of workforce management tool like IEX/ EWFM is a must
• Expert knowledge of service procedures
• Excellent verbal & written communication, & presentation skills
• Can deal with people from all ranks
• Good Interpersonal & people management skills with good problem solving approach
• Good working knowledge of computer i.e., MS-Office, Internet services & Online tools
• Willing to work long hours and on shifts
• Willing to work in Cebu City
• Applicants should be Filipino citizens or hold relevant residence status

Qualified candidates are encouraged to APPLY ONLINE You may also email us your comprehensive resume and contact numbers Subject: SGL - CWFM  To: jobs.phi@wipro.com.  To know more about us visit www.wipro.com

Company Name :
Wipro BPO Philippines Ltd., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Cebu IT Tower 1, Lot 7, Block 2 cor Arch Bishop Reyes Ave. and Mindanao St, Cebu Business Park Cebu
WebSite :
www.wipro.com

Sales Coach
(National Capital Reg)

REQUIREMENTS:

* Bachelor’s Degree in a related field from a four year college university
* Four years equivalent experience in the call center industry with at least 1 year in a supervisory role
* Leadership experience in people management specifically coaching for performance
* Call Center related training desired
* Leadership/ Supervisory skills training desired.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99