Trainer
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

* Must enhance the english communication and soft skills of our Reps and Agents and assist in product knowledge training
* Develop and conduct high quality developmental training program, instructional modules and materials to Reps, Agents and Support staff as well; assess the efficiency of the programs and the performance of trainees and conduct necessary refresher courses
* Formulates and implements systems and procedures of evaluating the effectiveness of training and developmental programs
* Conduct training to new hires and evaluate their performance based on their competencies to endorse them for product specifics training. S/he will also provide accent and conversational English training and soft skills training
* Performs individual mentoring, side-by-side or remote monitoring of nesting/transition agents and provides feedback and coaching over opportunity areas
* Delivers uptraining, remediation and continuous learning modules including action plan follow-ups
* Provides consultation to management for development of job-specific training, including research and evaluation
* Recommends changes in the training programs
* Plots classes and training initiatives monthly
* Prepares pertinent documentation, training reports and statistics on a regular basis; maintain accurate employee training records
* Keep current with the latest training techniques and methods

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Business Studies/Administration/Management, Linguistics/Languages, Mass Communications, Psychology, Education/Teaching/Training or equivalent
* At least 2 year(s) of working experience in the related field is required for this position
* Comprehensive understanding of a call center environment
* Excellent written and verbal communication skills
* Excellent presentation skills
* Excellent interpersonal skills
* With solid experience in TNA, module development and facilitation
* Ability to work on multiple projects in a rapidly changing environment
* Willing to work varied hours and days as needed
*
Has experience in facilitating in a small and large group
* Innovative, self-motivated with a high degree of team spirit
* Computer literate, creative, assertive, organized and analytical
* Dynamic, energetic facilitator with the ability to read an audience and adjust delivery accordingly
* Applicants must be willing to work in Ortigas Center,Pasig City
* Preferably Supervisor/2 Yrs & Up Experienced Employees specializing in Training & Development or equivalent
* Full-Time positions available

Pacific ConneXion Consulting Philippines, Inc.
1606 Centerpoint Bldg., Julia Vargas Ave., cor. Garnet Road, Ortigas Ctr., Pasig 1600.
Website: http://www.pacificconnexion.com

Related posts:

1. Trainer Responsibilities: * Assist the Training Supervisor in determining training needs...
2. Core Skills Trainer RESPONSIBILITIES 1. Delivers training covering the core skills training...
3. Sykes Asia – Core Skills Trainer Core Skills Trainer (National Capital Reg – Makati City) RESPONSIBILITIES...
4. New Fields Asia Pacific – Sales Agents Sales Agents (National Capital Reg – Ortigas Center, Pasig City)...
5. Communications Coach /Voice and Accent Production Trainer Responsibilities * Assess language quality and communication skills using the...