Quality Assurance Specialist (PIONEER ACCOUNTS)
(National Capital Reg – Shaw Blvd., Mandaluyong, UP Ayala Technohub)

Responsibilities:

* Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
* Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
* Regular Client interfacing for feedback and Quality updates.
* Review Quality parameters and make changes whenever necessary in consultation with Operations.
* Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
* Coaching , mentoring and training the team.
* Applicants should be Filipino citizens or hold relevant residence status.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably Senior Quality Assurance Specialist specializing in Customer Service and with strong Sales and Technical background specifically in handling an accounting software.
* At least 2 year(s) of working experience in the related field is required for this position. 1 year of significant work experience in the BPO industry and 1 year in the role.
* BPO experience operations preferred.
* Past experience of projects and implementations.
* Applicants must be willing to work in Mandaluyong and UP Ayala Technohub.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in handling a technical account.

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Account Supervisor (EDSA/Ortigas)
(National Capital Reg)

Responsibilities:

* Responsible for direct supervision of 15 agents
* Manages assigned agents to meet performance, quality, end-user satisfaction and hour’s goals by providing guidance, support and education according to company processes
* Prepares and analyzes helpful data
* Escalates issues when necessary
* Takes the lead in launching program initiatives assigned to him/to her by the ACCM/CM

Requirements:

* Self Motivated- Being a consistent performer is a major advantage
* Excellent English Communication Skills, both Verbal and Written
* Highly Competitive but must be a team player
* Excellent presentation and facilitation skills
* Analytical and should be detail-oriented
* Strong people or interpersonal skills. Has the ability to motivate and coach team members
* Excellent Problem Solving and Decision Making skills
* Flexible and must be willing to work all shifts
* Knowledgeable in MS Office applications specially Powerpoint, Word and Excel
* Can work under extreme pressure
* Has a good sense of urgency
* Highly Creative, Must be able to think outside the box

Interested applicants may apply at Teleperformance Recruitment Office:
Level 3 MS303 EDSA Central Pavilion (beside MRT Shaw), Mandauyong City.
Office hours are from 7am – 8pm Mondays – Fridays and 8am – 5pm Saturdays.
For inquiries, call us at 637-7111 loc. 301 – 302.
Please bring an updated copy of resume with 1×1 photo.

Account Manager(EDSA/Ortigas)
(National Capital Reg – EDSA/Ortigas Site)

REQUIREMENTS:

* 3 years experience in the CCM/AM capacity
* Excellent Written & Verbal Communication Skills
* Ability to multi-task – can implement projects in a timely manner and successfully meet program objectives.
* Strong process flow management skills.
* Strong negotiation and problem solving skills.
* Attentive to detail.
* Patient in dealing with issues, is results driven, and has a positive attitude.
* Can initiate account development strategies.
* Can formulate, plan, and implement business development strategies with respect to client specific needs

Interested applicants may apply at Teleperformance Recruitment Office:
Level 3 MS303 EDSA Central Pavilion (beside MRT Shaw), Mandauyong City.
Office hours are from 7am – 8pm Mondays – Fridays and 8am – 5pm Saturdays.
For inquiries, call us at 637-7111 loc. 301 – 302.
Please bring an updated copy of resume with 1×1 photo

Accounting Assistants (Calling all Accounting FRESH Grads!!!)

REQUIREMENTS:

• Candidate must possess a Bachelor’s Degree in Accountancy
• Fresh graduates are encourage apply.
• Average written and oral communication skills
• Must be willing to work on a graveyard/cyclical shifts
• Did not apply in the last 3 months.

HOW TO APPLY:

Walk in at our Recruitment Center located at G/F Makati Stock Exchange Building,
AyalaAve. Makati City
Mondays-Fridays
9:00 AM- 4:00 PM

Bring an updated copy of resume and a valid ID.

For inquiries, please call Accenture Recruitment Hotline 911-7777.
Previous applicants no need to reapply.

General Accounting Analysts

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree in Accounting.
• At least 1 year(s) of working experience in General Accounting.
• Must be willing to work in cyclical/graveyard shift.
• Above average communication skills.
• Detail-oriented and can multi-task.
• Full time positions available.

HOW TO APPLY:
• Through Jobstreet
• For non Jobstreet users, you may also apply directly at our career site:

https://philjobs.accenture.com/DirectApplicant/html/SearchJobs.aspx