AVP – Recruitment

Responsibilities:

* Ensures that Recruitment needs per business partners’ requirements are met at all times.
* Ensures that the best selection and screening tools are in place to determine the best job fit, and managing of customer experience and employer of choice initiatives.
* Facilitate and monitor implementation of marketing strategies to ensure that hiring targets are continuously met to support pipeline through the various Recruitment channels.
* Provides performance management and career growth and development for team members to ensure continuous excellence and job satisfaction among employees.
* Ensure that all activities are in accordance with Compliance standards.

Requirement:

* At least 4 years in General HR management with specialization in Recruitment, preferably within the call center industry;
* Proficient in computer applications (MS Word, Excel and PowerPoint, Lotus Notes);
* Excellent written and verbal communication skills;
* Excellent presentation skills and ability to relate to levels of staff;
* Result-oriented, hard-working, independent, problem-solving, assertive behaviors a plus;
* High energy to thrive in a fast paced, constantly changing priorities environment;
* Demonstrates ability to work under pressure and deadlines with minimum supervision.
* Willing to work in Alabang and Quezon City.
* Preferably from the same industry with the same level of competency.

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :

http://ph.jobstreet.com

International Leaves Administrator Supervisor
RESPONSIBILITIES:

* Day-to-day supervision and coaching of the Leaves Administration Team. Includes oversight of the team’s daily activities of reporting of disability claims, administration of leave and accommodation requests, resolution of related compliance line and general administrative duties
* Oversees and approves recommendations for purchases of equipment and/or placement of resources to satisfy employee requests for workplace accommodations..
* Point of contact for the Corporate Leaves Administration team to resolve escalated issues, and internal team concerns.
* Address and resolve escalated issues in absence of Leaves Administration Manager when appropriate.
* Escalation point of contact for HR, Benefits, and Payroll personnel, management, employees, legal counsel, 3rd party vendors, and government entities.
* Communicates policy, procedure, and legal interpretations to the global workforce, management, legal counsel, 3rd party vendors, and governmental entities.
* Oversee the development and maintenance of all confidential information, both hardcopy and database files.
* Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
* Accountable for all decisions, actions, and directives with respect to job responsibilities.
* Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy.
* Follow up in a timely manner to ensure customer satisfaction.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.

REQUIREMENTS:

* Related Degree (Human Resources, Risk Management, or Business Administration) or equivalent related work experience.
* 2 years of related/management experience required. 4 years of related/management experience preferred.
* Ability to use independent judgment and has a thorough knowledge of leave/disability regulations for both the US and Canada.
* Ability to coordinate training with sites and adhere to scheduled deadlines.
* Strong personal computer skills in a Windows environment using Microsoft Office including Access.
* Excellent interpersonal, written, and oral communication skills.
* Ability to maintain the highest level of confidentiality.
* Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
* Ability to work in a team fostered environment.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

NICE Platform Manager
(National Capital Reg – Makati City)
RESPONSIBILITIES:

* General platform management: Plans, coordinates, and prioritizes internal and vendor resources in daily operational and project support activity. Analyzes administration and operational needs regarding use of interaction contact recording systems. Assist with management and system administration activities as needed. Mentors platform team members, contractors, and vendor relationships.
* Perform system monitoring of the NICE System infrastructure: Administers and oversees technical support of the NICE System infrastructure and supporting architecture to ensure their integrity and continuous operation for 24X7 support. Direct and assist in daily maintenance and monitoring of NICE Perform Infrastructure. This includes but is not limited to NICE Perform Application Servers, CLS, Voice Loggers, Screen Loggers, Storage Centers, Database and Data Mart Servers, NMS, NICE Media Server, Avaya, and contact center agent workstations operating NICE screen recording. Gather and report details on system performance utilization, workload, capacity, and service levels.
* Implementation Leadership and Direction: Plans, directs, coordinates, and reviews the work plan for assigned staff. Assigns work activities, projects, and programs. Support platform and business change requests by gathering business and system requirements. Prepare necessary analysis, design, implementation details that adhere to organization SDLC and Change Management process. Enforces strict change control procedures.
* Meets with staff to identify and resolve problems. Reviews and evaluates work products, methods, and procedures.
* Issue / Incident Management: Provide timely response to escalations, tickets, and alerts from the Helpdesk. Evaluates reported incident trouble tickets and assigns to appropriate engineering and system administration resources. Provide escalated system support, diagnosis, and recovery of production platforms. Assist with identification and documentation of root cause analysis. Coordinates with 24×7 Helpdesk to ensure appropriate monitoring and handling of computer system issues.
* Platform Standards and Improvement: Perform detail review and improvement recommendation of system configuration, operating process/procedures, and system maintenance procedures for each of the NICE Perform systems. Provide recommendations for NICE and MS Windows Server changes and optimization. Maintain NICE system and operation documentation

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s Degree in Computer Science, or Electronic and Communications Engineering, or any other degree in Math and Sciences
* Minimum of 8 years working experience in IT, out of which 5 years in a manager/supervisory role
* Required certifications: Microsoft Certified Systems Engineer (Messaging or Security) or CCNA or ACA Implement or any equivalent Industry Network Vendor Certification.
* Knowledge of MS Office, Visio. MS Project
* Knowledge of CTI information
* 3 year of experience with Avaya/AES
* Strong knowledge of Networks

eTelecare Global Solutions

Walk-in and experience faster application process!

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.etelecarecareers.com

Employee Relations Manager
(Central Visayas – Cebu City)

Requirements:

* Candidate should be a graduate of an HR related course.
* At least 4-7 years related experience with focus on Employee Programs, relations and retention preferably in BPO/call center
* With good background in labor laws
* With high EQ and excellent communication skills
* Candidates should be willing to work in Cebu City.

StaffRIGHT Solutions, Inc.
Unit 309 Peninsula Court
8735 Makati Avenue cor. Paseo de Roxas,
Makati City 1226
Telephone: +632 7504630
Email: noemi.ragotero@staffright.com.ph

Facilities Supervisor
RESPONSIBILITIES:

* Is responsible for the overall management of the site’s facilities and administration units, ensuring that all service level targets are met
* Assists Regional Business Manager as a point of contact in connection with Lessor concerns/issues regarding leased space
* Coordinates with Lessors, Project Contractors and Suppliers for timely delivery and effective cost control of various projects
* Invites, negotiates and liaises with vendors for proposals and contracts
* Assists/initiates vendor bidding process and accreditation
* Reviews vendor performance on an ongoing basis
* Establishes and maintains good relationships with external and internal customers
* Assists in designing and is primarily responsible for executing all non-IT facets of business continuity plans
* Applies business process improvement ideology to design, revise, document, and implement processes for supervised business units
* Responsible for supervision and development of all direct reports

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in any field.
* Required skill(s): Building Maintenance.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Engineering – Industrial or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com