TEAM LEADER (Bacolod and Iloilo)
(Western Visayas – Bacolod and Iloilo)

Responsibilities:

• The Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of CSR to meet company objectives in all areas of employee, client and shareholder satisfaction. This especially includes the developing the competencies of the CSRs and ensuring that behaviours are in alignment with the TransVision goals.
• The TL reports directly to the Business Manager (BM).

Description of Role and Objectives:

• The primary objective of the Team Leader is to meet and exceed set targets through managing operational performance, attendance, and quality of products and services delivered by each CSR within his/her team.

Responsibilities:

The Team Leader is responsible for achieving employee, client, and shareholder satisfaction through effective people leadership.

Additional responsibilities may be added as the needs of the business change and expand:

People

• Promote communication and be open to feedback.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation amongst team members and colleagues.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.
• Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

Performance

• Understand and meet production targets for different clients/projects.
• Review and evaluate performance reports.
• Meet production targets for the team.
• Set up individual targets for each CSR and skill level.
• Follow up on production targets for the team, CSR, and skill level.
• Take full responsibility for team results.
• Set priorities, within the TWW standards, in order to maximize own time management.
• Propose and promote motivational activities.
• Prepare and conduct appraisals.
• Utilize the Coach to identify your successes.
• Schedule Adherence must be reviewed daily to avoid payroll anomalies.
• Employee absenteeism less than 4% on a monthly basis.
• Coaching for success 50 side-by-side coaching/monitoring sessions per week and documented in the Coach. This is a minimum objective
• Request open and close of campaign by
o Monitoring ACD systems to ensure optimal operating efficiency and
o Administering outbound dialing systems as required (open/close)

Quality

• Have a clear understanding of quality expectations for the different clients and projects.
• Set up quality goals for the team, CSR, and skill level to meet and exceed Client and Transcom expectations.
• Be a specialist in quality observation and evaluation.
• Monitor CSR’s ensuring that each CSR receives feedback as well as a balanced quality evaluation.
• Monitor with Clients as scheduled.
• Provide continued teaching and coaching in order to reach set goals.
• Follow up on quality goals for the team, CSR, and skill level.
• Spend the appropriate time handling calls, making sales, or handling BO tasks.

Process integrity

• Be actively involved in problem solving and propose improvements to processes.
• Implement and respect Transcom WW standard practices.

Culture

• Promote TransVision objectives.
• Conduct yourself in a manner consistent with the values of the organization.
• Drive and foster a performance culture.
• Make Transcom an enjoyable place to work.
• Show leadership by developing people

Qualification and experience

To qualify for this role you must

• Have worked in an operations department.
• Have worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.
• Manage your time effectively and be focused on setting clear objectives and priorities.
• Have worked in a performance driven environment
• Have lead a team of people

It will help if you

• Have a good understanding of CRM best practice
• Have other language skills including English

Personality profile:

To be successful in this role you must…

• Be self motivated and commercially minded.
• Have effective leadership skills impacting people behaviour including those that do not report directly to you.
• Have effective analytical skills to analyse results and make decisions based on facts and figures.
• Inspire other people to reach their full potential.
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.

* Required language(s): English

* At least 1 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Bacolod and Iloilo.

* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.

* Must be of legal age

* Must be eligible to work in the Philippines

* Must be willing to work on shifting or night schedules

* 80 full time positions available

Please bring your updated resume, valid ID, pen and proof of SSS and TIN numbers upon application.

Walk in applicants will be highly prioritized. Successful candidates will be given job offer the same day.

Apply now!

Transcom Asia
Lopue’s South Square
Araneta Street, Bacolod City

TEAM MANAGER (TR Legal)
(National Capital Reg – McKinley Hill, Fort Bonifacio Taguig City)

Responsibilities:

* Oversee day-to-day team productivity and workflow to ensure production schedules are met.
* Responsible for verifying the accuracy and completeness of team’s work

Requirements:

* 5 to 7 years of relevant experience in a contact/service center or a similar environment.
* Strong team leadership skills and the ability to work with other teams, including off-site partners.
* Excellent verbal and written communication skills as well as outstanding analytical and problem-solving skills.
* College degree in Liberal Arts or similar coursework required.
* Willing to work in McKinley Hills, Fort Bonifacio Taguig City
* Exam and interview invitation will be sent online, please check your email and Jobstreet account regularly for updates.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

THOMSON REUTERS
20/F Ayala Life-FGU Center, 6811 Ayala Avenue Makati City 1299.
Website: http://www.thomsonfinancial.com/

Research Manager (Asian Private Equity)
(National Capital Reg – Ortigas)

* Establish collection policies and processes for Asian Private Equity information
* Coordinate efforts with other like processes/offices for maximum affect
* Build, train and mentor small team of linguists in data collection operation
* Provide day-to-day management of collection team
* Establish and achieve production targets/quality standards
* Develop reporting systems to inform up and down the management chain

REQUIREMENTS:

* 3-5 years Management experience
* Must possess at least a Bachelor’s Degree
* Excellent, Cross Cultural Communication skills
* Exposure to Multi National Operations
* Familiarity with Technology and Content
* Exposure to private capital markets is highly desirable
* Experience in a KPO (Knowledge Process Outsourcing) company doing research is preferred
* Refined Project Management skills
* Informed, big picture decision-making ability
* Unfailing attention to detail and content quality
* Developed Coaching/Mentoring
* Ability to Effectively Delegate
* Strong people management and development
* Adaptive and open to change
* Required language(s) : English
* Applications should be Filipino citizens or hold relevant residence status.

For those interested : Kindly submit your updated CVs to katch.burdeos@jobstreet.com or call 4519999 loc 6108

JobStreet SELECT – JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com

Project Officer

* Evaluates request for proposals/ quotations; analyzes client’s required services, creates/ designs the project’s workflow, performs costing and provides all requested information
* Supports Sales efforts through client meetings, presentations and proposal generation
* Communicates with clients and other key groups in Operations to gather documents significant to the study
* Manages assigned projects during start-up; Updates project documentation and ensures timely dissemination; Initiates and/or manages process improvement initiatives
* Monitors project development timelines and ensure it is being met to comply with client and project requirement; analyzes impact of changes in client requirements to production operations

QUALIFICATIONS:

* Graduate of any four or five-year course
* Preferably with at least 3 years of project management experience
* Must be knowledgeable in Publishing’s production processes and workflows
* With very good comprehension, organizational and analytical skills
* Possess good oral and written communication skills
* Can work with minimum supervision; under pressure and is willing to work extended hours

SPi Technologies Inc.
SPi Buidling Pascor Drive Santo Nino Paranaque 1700.

Project Manager – (090040872)

RESPONSIBILITIES:
General Level of Responsibility
This position will lead process improvement, system integration, functional migration / consolidation and facility move initiatives across Retail Operations.   Additionally, this position will provide program management oversight for cross LOB projects and assist in planning and implementation of new business models that capture efficiency, reduce risk, lower cost and improve the overall performance of the operation.

Typical Job Duties
As a project manager, you will drive structure and discipline around each initiative using standard project deliverables and frameworks.  Specifically you will establish scope and perform detailed business impact analyses in support of management decisions; define roles and responsibilities; establish and document requirements; manage implementation plans; resolve resource / scheduling conflicts; manage changes to project scope; lead /participate in meetings at the operational and project level, providing continuous feedback on project status, condition, cost and issues; and function as the overall escalation point to ensure the project tracks to original expectations.

REQUIREMENTS:
Desired Background and Training
Minimum 5 years total work experience
Minimum 2 years technology program / project management experience
Expertise in project management discipline and techniques
Experience with database structures, programming concepts and technical writing a plus
Must be able to lead meetings at the operational / project level
Demonstrated ability in problem solving and creative thinking
Strong communication skills, both written and verbal
Strong teamwork and negotiation skills
Strong interpersonal skills with ability to interact with executive management
Demonstrated ability with Microsoft Office products such as Word, Excel, Access and PowerPoint
A Bachelor’s degree in Business Management / Computer Science or equivalent professional

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :

http://www.jpmorgan.com