Transition Director
(National Capital Reg)

Responsibilities:

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Position Overview: The Transition Director will have overall responsibility for managing transition team staff in Manila. The Manager will coordinate activities, resources and customer issues of Transition group directly with other Transition Directors and Senior Transition Manager. The Transition Director will be the primary escalation executive for global issues including Transitions, IT staff, Recruiting, and other Shared Service Center personnel. The Executive’s performance will be measured by the following metrics; Staff Utilization, Staff Development, On time and On budget delivery of Transitions.

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Manage Transition Team
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Act as owner and champion of all Transition success in Manila
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Coordinate with transition teams globally to ensure staff are scheduled
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Ensure customer expectations are met – Build and maintain strong relationships with client management
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Coordinate Transition, Documentation and IT staff to deliver for each customer
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Monitor Transition Schedule and Budget for activities in Manila
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Coordinate Travel, expense and cash advance
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Develop Transition and Documentation Team
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Develop Training delivery to staff
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Coach and Mentor team to improve performance
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Provide Performance Reviews to Manila Transition Team
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Champion continuous improvement
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Enforce process and quality control standards and internal controls
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Facilitate Customer Visits
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Coordinate the visits of Prospects for Sales Site Visits
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Participate in Sales Presentations representing Transition Team
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Coordinate the visits of Customer Management Teams
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Champion Transition Team Process and Best Practices with Customer Management
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Enforce Transition Team Standard and Norms

Requirements:

Work Experience

* 5+ years experience in documentation – plus if experience is with a large organization
* 2+ years experience Documenting in English – Strong Written English Skills Required
* 2+ years experience in Finance and Accounting operations
* 2+ years experience documentation (Computer Applications or ERP a plus)
* Project Management Experience a plus

Level of Education

* University degree
* Knowledge of Microsoft applications
* Knowledge of ERP a plus
* Professional certifications desirable
* Must be willing to travel internationally

Affiliated Computer Services, Inc. (ACS Phils)

7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com