HR Business Partner

RESPONSIBILITIES:

* Ensures the conduct and administration of legally acceptable Human Resources processes (i.e. due process, exit interviews, career counseling), and advises team members of these processes. Ensures compliance to company processes at all levels of the organization. Collects, compiles, and analyzes relevant team member data sourced through the conduct of exit interviews, grievance handling, and career counseling which may be used for planning and organizational development. Resolves team member issues at hand on a day-to-day basis, ensuring compliance to internal HR processes and procedures.

* Partners with the practice/support leaders of respective client groups in the implementation of Pulsecheck action plans especially in the following areas: team development, recognition, performance management, culture management, change management and front line leadership development. Provides general HR support as requested by respective client groups.

* Assists Management in the handling of employee grievances and employee cases. Conducts in-house investigations in order to provide pertinent information for labor cases. Ensures that all Human Resources personnel are equipped with the knowledge to adequately address HR issues in both a corrective and / or preventive manner.

REQUIREMENTS:

* Bachelor’s Degree in Psychology, Human Resources and Development, Law or any related field.
* Two (2) to three (3) years Human Resources experience in a Supervisory capacity, preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing) – preferably a customer service oriented industry
* Working knowledge of Human Resources practices, policies, procedures, principles, and concepts (i.e. Recruitment, Compensation & Benefits, Employee Relations & Organizational development).
* Possesses a general knowledge of legal requirements for handling employee cases.
* General / basic knowledge of call center operations and organization.
* Familiarization with the Philippine Labor Code.
* Proficiency with MS Office applications (i.e. MS Word, Excel).
* Supervisory and people-management skills.
* Time and project management skills.
* Excellent oral and written communication skills.
* Fluency in the English language.
* Customer orientation.
* Problem-Solving, Decision-Making, and Analytical skills.
* Open to work the graveyard shift
* Willing to be assigned in Fort Bonifacio, Taguig

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

Business Implementation Analyst [025]

REQUIREMENTS:

* Must have at least 1 year Project Management experience
* Must have Events and/or Project Planning and Client Management experience
* College degree holder
* Excellent English communication skills
* work experience in a BPO setting is an advantage
* Comfortable under pressure and capable of handling effectively a number of conflicting priorities.
* Full-Time positions available.

Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Senior Executive – Country Business Leader – US Bank
PHP 750000 – 975000
(National Capital Reg – Makati)

Responsibilities:

* Over-all management of business functions such as business development, marketing, people management, finance and investment, operations, logistics and to ensure business growth for the Company.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): management, operations, marketing.
* Preferred skill(s): business development, finance, hrd.
* Required language(s): English.
* At least 10 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
* Full-Time positions available.

Our client company is open to offer highly rewarding business leader compensation and benefit program for highly qualified and hired executive.

jobstreet.com

RMA SPECIALIST (for RLC EU and NA)
(Southern Tagalog)

Responsibilities:

*
Responsible for customer communications on Return Material Authorizations
*
Track all RMAs from Customer to end Supplier
*
Process MRB material for RLC Business Unit
*
Decrease MRB inventory by 20%
*
Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
*
Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
*
Ensure accuracy of Sales Force fields related to RMA
*
Analyze and report RMA quality metrics and statistics
*
Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier

Requirements:

* Bachelor’s/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
* At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management
* Knowledge and experience in the use of Oracle ERP systems
* Expertise in the use of MS Excel is a must
* Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
* Exceptional ability to solve problems and coordinate with team members
* Highly adaptable in a very dynamic and changing environment.
* Must be detail oriented
* Must have strong analytical skills
* Ability to process data and formulate plan of action to support data analysis
* Proven ability to collaborate effectively across functional business organizations
* Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
* Demonstrated Customer Service skills
* Candidates should be willing to work in Sta Rosa, Laguna
* Night shift adaptability

Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Learning Specialist – Sales ( Pioneer Account)
(National Capital Reg)

Responsibilities:

* Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring and one-to-one skills coaching. Modifies and presents training programs for representatives/agents.
* Tracks learner progress. Creates labs and exercises as needed. Provides one-to-many and one-to-one mentoring. Acts as a technical/ procedural escalation point for Agents/Advisors and Coaches/Team Managers.
* Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs or solutions to known problems.
* Stays informed about client processes and recommends program changes where appropriate.
* Schedules programs and maintains records.

Requirements:

* Should have at least 1 year work experience as a trainer in a fast-paced call center environment, Experience of delivering systems, products and process training to larger groups (up to 15)
* Experience of delivering softskills, UK Culture, & English Voice & Accent training would be preferred
* Excellent knowledge for a SALES campaign. Proven ability to create structured training materials.
* Solid understanding of training processess and practices for adults with strong interpersonal skills and strong management and facilitation skills.
* Should have extensive background in learning designs and ability to conduct training needs analysis and execution.
* With High level of accuracy and efficiency including ability to develop, offer, and execute multiple itinerary and pricing options.
* Candidates must be willing to be assigned at Oritgas, Pasig.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays