RMA SPECIALIST (for RLC EU and NA)
(Southern Tagalog)

Responsibilities:

*
Responsible for customer communications on Return Material Authorizations
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Track all RMAs from Customer to end Supplier
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Process MRB material for RLC Business Unit
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Decrease MRB inventory by 20%
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Monitor returns and give disposition to units that could be transferred to FG for normal ordering consumption or move to SCRAP
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Achieve zero Net Variance for Oracle on-hand vs. Actual on-hand
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Ensure accuracy of Sales Force fields related to RMA
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Analyze and report RMA quality metrics and statistics
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Resolve discrepancies by interfacing with Customer Service, Logistics, Operations team, and Supplier

Requirements:

* Bachelor’s/College Degree , Business Studies/ Administration/ Management, Logistic/ Transportation, Engineering or equivalent
* At least 2 years of work experience in Reverse Logistics/ Order Management / Inventory Management
* Knowledge and experience in the use of Oracle ERP systems
* Expertise in the use of MS Excel is a must
* Excellent written and verbal communications skills; Must be able to communicate effectively with executive management, vendors, sales, internal and external customers
* Exceptional ability to solve problems and coordinate with team members
* Highly adaptable in a very dynamic and changing environment.
* Must be detail oriented
* Must have strong analytical skills
* Ability to process data and formulate plan of action to support data analysis
* Proven ability to collaborate effectively across functional business organizations
* Fluency with specific manufacturing and customer vocabulary: RMA, PO, invoice, credit, Bill of Lading, Pack List, etc
* Demonstrated Customer Service skills
* Candidates should be willing to work in Sta Rosa, Laguna
* Night shift adaptability

Company Address: 100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Learning Specialist – Sales ( Pioneer Account)
(National Capital Reg)

Responsibilities:

* Creates learning experiences that equip new and long-term associates to excel in their work environment through expert classroom instruction, on floor mentoring and one-to-one skills coaching. Modifies and presents training programs for representatives/agents.
* Tracks learner progress. Creates labs and exercises as needed. Provides one-to-many and one-to-one mentoring. Acts as a technical/ procedural escalation point for Agents/Advisors and Coaches/Team Managers.
* Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs or solutions to known problems.
* Stays informed about client processes and recommends program changes where appropriate.
* Schedules programs and maintains records.

Requirements:

* Should have at least 1 year work experience as a trainer in a fast-paced call center environment, Experience of delivering systems, products and process training to larger groups (up to 15)
* Experience of delivering softskills, UK Culture, & English Voice & Accent training would be preferred
* Excellent knowledge for a SALES campaign. Proven ability to create structured training materials.
* Solid understanding of training processess and practices for adults with strong interpersonal skills and strong management and facilitation skills.
* Should have extensive background in learning designs and ability to conduct training needs analysis and execution.
* With High level of accuracy and efficiency including ability to develop, offer, and execute multiple itinerary and pricing options.
* Candidates must be willing to be assigned at Oritgas, Pasig.

Sitel Talent Acquisition and Resource Hub (STAR Hub) 2nd Floor, Centerpoint Building Julia Vargas Avenue cor. Garnet Road Ortigas Center, Pasig City 1600 Tel.: (+632)860-1111 Fax: (+632)634-5414 S.T.A.R. Hub Schedule: Mondays to Fridays 9:00 am to 6:00 pm Walk-in applications are encouraged. Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger: siteljobs@yahoo.com 9:00 am-6:00pm Mondays to Fridays

Facilities Manager
(National Capital Reg – Pasay City)

Responsibilities:
• Keeps the VP for International Real Estate/Facilities informed of the status of project activities and assists in the development of programs and budgets.

• Responsible for maintaining a clean, comfortable and safe workplace program and ensuring safety is the highest priority in the work place.
• Provide systems leadership and expertise, as well as hands-on technical support for facility electrical/mechanical equipment and related subsystems (e.g. UPS, PACU, AC/DC power, BMS, HVAC, fire suppression systems, etc.).
• Monitor corporate-wide business continuity and recovery plans.
• Directly communicate with the Landlord in assuring that all necessary services are being given to the company.
• Assists in the development, implementation and supervision of the preventive maintenance and work control programs.
• Ensure that the facilities are in compliance with all engineering standards, government regulations and company’s standard.
• Motivate facility staff to achieve the department’s objectives.
• Oversee engineering, housekeeping and security department.
• Plans and forecasts facility utilization requirements, staffing requirements and equipment replacement needs.
• Works closely with department heads and business unit heads to assure cost effectiveness and proper care of facilities.
• Verifies services delivered by landlord/building owner and other vendors are in line with lease agreement.
• Work closely with department and business unit heads to plan/implement projects by conducting meetings and follow up as project executes.
• Ensure continuous improvement in facilities department.
• Research other cost effective programs.
• Responds to client inquiries and complaints.
• Trains new vendors on companies House Rules and billing procedures.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Responsible for the scope definition, budgeting and write up into plan proposals of facilities projects.
• Performs other related duties as assigned by the VP for International Real Estate/Facilities.

Requirements:
• Candidate must possess at least a Bachelor’s/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Engineering (Civil), Engineering (Electrical/Electronic), Architecture or equivalent.
• Required language(s): Filipino and English
• At least 7 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Pasay Ciry.
• Full-Time position available.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

BUSINESS DEVELOPMENT MANAGER
(National Capital Reg – Pasig City)

Requirements:

* Bachelor’s/College Degree in Business Management, Marketing or equivalent
* Has good English communication skills
* Creative and resourceful
* Willing to work for long hours
* Team player
* Has pleasant disposition
* Exposure on contract management
* Solution based selling background
* With positive work attitude
* With call center experience/exposure

* Preferred:

* At least 2 year sales experience
* Male /  Female

TeleDevelopment Services, Inc. 35 – 36th flr. Robinson Equitable Tower,, ADB Ave. Ortigas Center, Pasig City, National Capital Reg 1600 Telephone: 6318230 Fax: 6367626

Marketing Manager for Asia Pacific
(National Capital Reg)

* Coordination with the different department in addressing branding and marketing materials of the company that will cover Asia Pacific Region
* Increase sales and Market positioning of the company
* Budget monitoring (projected vs actual) for company branding purposes
* Will serve as the driving person that will dictate the company’s direction as to where to place company efforts
* Will travel most of the time to Asian countries (mostly China

REQUIREMENTS:

* Bachelor’s degree holder in any field, preferably marketing related course
* BPO experience of at least 5 years in the Marketing Department
* At least 3 years of experience in the Management Level focusing on planning tactics, developing marketing materials and maintain corporate branding across Asia Pacific
* Extensive experience on culture and corporate branding for Asian countries is preferred
* Extensive experience in dealing with different people in different levels
* Willing to travel
* Shifting schedules adaptability

interested applicants may also send resume to kristina.driz@jobstreet.com, indicate position applying for, or call 451-9999 local 6104, look for KRISTINA

JobStreet SELECT – JobStreet.com Phils. Inc.
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City.
Tel: +63 (02) 689-1106 to 09
Website: http://ph.jobstreet.com