Operations Manager w/ BPO Experience
(National Capital Reg)

Responsibilities:

* Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients.

Requirements:

* At least 2 years work experience in the same capacity.

* Strong leadership skills with ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management ability.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Facilities Manager
(National Capital Reg – Makati)

Requirements:

* Minimum 4-year college diploma from a reputable school, preferably technical or a management course (a BS in Engineering and/or Architecture, strongly preferred)
* Post graduate or masters studies preferred but not necessary
* Should possess an excellent technical aptitude level and has attended seminars and trainings reinforcing subject-matters directly related to asset management
* Should have at least 10 years solid professional working experience where half should be under a management capacity performing real estate and allied real estate management functions inside a multi-national set-up (i.e. vendor management, task force heading, process improvement and/or six sigma process reviews etc.)
* Should have at least obtained a green-belt certification under the lean six-sigma management process or equivalent certification
* Should have excellent knowledge and experience enforcing building management laws, construction & occupancy codes
* Must possess adeptness and proficiency in creating and preparing facilities budget spreadsheets
* Should have actual working experience in performing budget analysis, interpretation and read-outs; can translate budgetary data and group’s financial performance into actual work guidelines which defines the department’s / team’s criteria of operational excellence
* Should have actual working experience in a functional asset management group inside a customer contact center environment, should possess an excellent understanding of the real estate dynamics as it is performed inside a call center environment & dealing with other business group processes
* Should possess strong construction project management skills, & display a high-level of compliance to sound accounting principles & policies. Project management certifications preferred but not required
* Should possess strong leadership & negotiating skills
* Should have an excellent understanding of the various facilities technical systems market like lighting, power, air-conditioning, security & access, CCTV, BMS, etc
* Should have actual working experience in implementing short, medium & long term Disaster Recovery Plans & be familiar with the various disaster scenarios
* Highly fluent in both written and spoken English
* Highly proficient in MS Word, Excel, Powerpoint, Outlook & Projects
* Has working knowledge in CAD Systems (i.e. AutoCAD), has experience working in space management software and applications.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Learning Management System (LMS) Administrator
RESPONSIBILITIES:

* Monitor, research and test system and courses to ensure reliability/availability and escalate any problems.

* Utilize strong problem solving skills to independently troubleshoot course, LMS, and user-related issues

* Assist in analyzing  new and evolving client needs and creatively apply system functionality to formulate recommendations

* Maintain and update course catalog, notifications, training profiles and assessments

* Assist in scoping and designing solutions to meet clients needs by partnering with various internal and external clients

* Manage the maintenance and storage of documentation in SharePoint project site

* Conduct functional quality assurance of vendor web-based courses

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Human Resource Management, Engineering (Computer/Telecommunication), Education/Teaching/Training or equivalent.
* Required skill(s): Sharepoint knowledge, MS Office.
* Required language(s):
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
VXI Global Holdings B.V. (Philippines)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
G/F SM Cyberzone 2 Cor Jupiter and Zodiac Streets, Bel-air Makati City 1209
WebSite :

http://www.vxiusa.com

Ice Skating Rink Manager
(National Capital Reg – Pasay City)

Responsibilities:
I. Checks with the opening rinkmen as to the maintenance of cleanliness

II. Checks with the Zamboni operator as to the flooding and resurfacing of ice (especially during brownouts)

III. Calls the attention of Operations personnel (Rinkmen and DJ) regarding the strict implementation of the House Rules during operating hours

IV. Coordinates with machine operator for ice maintenance especially during brownouts

V. Oversees shoes and lockers inventory

VI. Handles all customer-related problems

Decides and implements corrective measures

VII. Decides on matters such as whether or not to allow waiver, full or partial of excess computations

VIII. Coordinates with agency personnel regarding:

Janitorial – Maintenance of clealiness of the ISR premises

Security Guard – Effective control and security of both customers and employees

IX. Handles different promotional activities for ISR

X. Attends to inquiries regarding basic and advanced lessons and availibility of coaches whenever necessary

XI. Performs other duties which may be assigned by superior from time to time

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.

* At least 5 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Pasay City.

* Preferably Assistant Manager / Managers

* Full-Time positions available.

Company Name :
Shopping Center Management Corporation (SM Supermalls)
Industry :
Retail / Merchandise
Type of Company :
Private Limited Company, Local Based Company
Location :
SM Corporate Office, Building A, Mall of Asia Complex Pasay City 1300
Company Fax :
834-1800

Credit Card Processor
(National Capital Reg)

Responsibilities:

* Ensures timely collections of invoices and accurate accounts receivable aging
* Researches customer deductions and chargeback
* Initiate paperwork for debit/credit memo approval
* Responds to customer request for accounts summaries, invoice copies and freight documentation while building positive customer relationships
* Works with sales to address credit and collection issues with customers, including disputed items and charge backs
* Quickly identifies danger signs of customer financial stress and escalates immediately to Credit Manager

Requirements:

* Minimum one year progressive experience in corporate credit and collections
* Exceptional customer service skills with excellent telephone and organizational skills
* Reconciliation and Problem Solving Skills, combined with a thorough understand of AR
* Experience with integrated computer system required accompanied with knowledge of Microsoft Office applications with advanced Excel skills.
* Accuracy and thoroughness in work
* Organized punctual self-starter able to work in a fast-paced environment
* Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule from with strong English verbal and written skills
* Must work as a ‘team’ player
* Applicants should be Filipino citizens or hold relevant residence status.

We need to hire qualified applicants immediately, please bring your resume with 2X2 pictures and visit our office Monday to Friday from 6 am until 4 pm for quick processing of your application.

Before applying, please visit our website at www.pcmall.com to learn more about us.

OSRP, LCC
2nd/F, Edsa Central Pavilion Bldg.,
Edsa Corner United St., Greenfield District,
Mandaluyong City,
National Capital Reg *
Telephone: 6673801 ext-7882 Fax: 6870452