• Preferably with customer service experience in a call center industry (exposure to international clients would be an advantage)
• Must possess excellent communication, listening and problem-solving skills
• Must be an effective team player; with flexible and amiable personality
• Must have working knowledge of computers and the internet; can type 25 wpm
• Ability to multitask in a fast-paced environment
• Must be willing to work on shifts particularly night shift
• Provides a variety of customer services through inbound calls
• Serves as liaison between the customer and client

REQUIREMENTS:

• Candidate must atleast finished 2nd year college or any diploma/2-year course
• Applicants must be willing to work in Alabang, Muntinlupa City
• Applicants should be Filipino citizens or hold relevant residence status.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time position available.
• Preferably with customer service experience in a call center industry (exposure to international clients would be an advantage)
• Must possess excellent communication, listening and problem-solving skills
• Must be an effective team player; with flexible and amiable personality
• Must have working knowledge of computers and the internet; can type 25 wpm
• Ability to multitask in a fast-paced environment
• Must be willing to work on shifts particularly night shift
• Provides a variety of customer services through inbound calls
• Serves as liaison between the customer and client

 

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :

http://www.convergys-msn.com

Job Description

-Implement and monitor site-specific facility operations standards and processes. Arrange and monitor the execution of building and house services; maintenance; and security according to established standards.

Principal Duties and Responsibilities

-Implement and maintain site-specific facility operations standards and processes set by facilities managers.
-Coordinate and monitor the execution of building and house services, interior and exterior maintenance and security; take corrective action or escalate to facility manager as necessary.
-Participate in facilities management problem-resolution and decision-making by gathering information on behalf of facility manager from internal (e.g., end user computing, information systems) and external (e.g., vendors, International Facilities Management Association [IFMA]) sources; perform initial assessment of information and present options to manager.
-Monitor outside vendor/contractor compliance with contractual agreements; communicate non-compliance or other unresolved problems to facilities manager.
-Work with facilities manager to coordinate and perform site-specific program operations activities (e.g., seat allocation) as requested by asset and program management.
-Coordinate with internal resources (e.g., human resources, information systems, end user computing) to meet facility-related needs (computer configuration, telecom, furniture) of internal customers.
-Work with facility manager to monitor and control facility inventory (e.g., storage, transfer and liquidation of extra furniture, fixtures, etc.).
-Oversee minor remodeling (i.e., build-outs) or reconfiguration projects.
-Coordinate building moves.
-Prepare and update standard reports to ensure consistent presentation and analysis of data

REQUIREMENTS:

-Bachelor’s degree in Electrical or Mechanical Engineering, License in these courses is a plus.
-3-years experience as a Property Supervisor or Technical Assistant in the Property Management field.
-Experience in call center environment is an advantage
-Basic knowledge of electrical and building codes.
-Experience in managing functional groups.
-Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
-Skilled working in a customer service or call center environment.
-Ability to work on a flexible schedule.
-Full-Time positions available.
-Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys.com/careers, send in your updated resume through jobsph@convergys.com or call us at 411-9200.

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,