Now HIRING! Call Center Agents-TSR&CSR w/ or w/o EXPERIENCE! 1 Day process! Apply now! (M1BOB36)
(National Capital Reg – Commonwealth, Cubao, Ortigas, Mandaluyong, Makati, Taguig)

RESPONSIBILITIES:

* Provides excellent customer service

* Good Oral & Written English Communication Skills

* Proficient in “computer and internet” applications

* Willing to work on graveyard, holiday and weekend shifts

* Fresh Graduates are welcome to apply

* PLEASE CALL OR TEXT ME NOW – BRYAN BERNABE 0917 5619238

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any business field, any media/arts field, Engineering (Aviation/Aeronautics/Astronautics), Engineering (Mining/Mineral), Engineering (Bioengineering/Biomedical), Engineering (Material Science), Engineering (Chemical), Engineering (Mechanical), Engineering (Civil), Engineering (Mechatronic/Electromechanical), Engineering (Computer/Telecommunication), Engineering (Metal Fabrication/Tool & Die/Welding), Engineering (Electrical/Electronic), Engineering (Others), Engineering (Environmental/Health/Safety), Engineering (Petroleum/Oil/Gas), Engineering (Industrial), Engineering (Marine), Mathematics, Physics, Computer Science/Information Technology, Science & Technology, Philosophy, Political Science, Social Science/Sociology, Commerce, Airline Operation/Airport Management, Library Management, Journalism, Maritime Studies, Food & Beverage Services Management, Personal Services, Logistic/Transportation, Protective Services & Management, Property Development/Real Estate Management, Dentistry, Nursing, Medical Science, Pharmacy/Pharmacology, Medicine, Veterinary, Physical Therapy/Physiotherapy, Psychology, Education/Teaching/Training, Hospitality/Tourism/Hotel Management or equivalent.
* Required skill(s): Good communication skills, Customer service skills, Computer navigation skills.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 200 Full-Time positions available.

-ExcelAsia Training and Development Inc. (Makati Site 1)
2/F Building 2, 2295 Jannov Plaza, Pasong Tamo Extension Makati City -.

Cantonese Speaking Call Center Agent
(National Capital Reg – 100 Andrews Avenue, Star Cruises Center, New Port City, Pasay City, Metro Manila – PH)

Responsibilities:

* Handles all incoming call inquiries, complaints and ad-hoc request from customers, this includes processing of booking, amendment and cancellation received via telephone and fax.
* Effectively manage a customer interaction, identify needs and offer a solution.
* Follow up on the feedback, escalation within internal department and customers.
* Escalate unsolved issue to Team Leader.
* Feedback customer’s comments to Team Leader for service improvement
* Will function as support on disaster recovery for other centers.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Commerce, Mass Communications, Humanities/Liberal Arts, Linguistics/Languages or equivalent.
* Required skill(s): Should speak CANTONESE and ENGLISH
* Fresh graduates/Entry level applicants are encouraged to apply.
* 2 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Minimum Diploma qualification
* Excellent communication skills (listening, verbal and written skills).
* Excellent telephone etiquette.
* Must have good working attitude and a good team player.
* Flexible and diplomatic in handling customer complaints issues.
* Must be willing to work on shifts and work on Public Holidays.

Star Cruises Philippines

5th Floor Star Cruises Center 100 Andrews Ave. Newport City Pasay.

Call Center Agents for Australian, UK, and US Accounts (Sept. – Nov. 2010)
(National Capital Reg – Makati City)

RESPONSIBILITIES:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account.
* Responsible for adhering to client call handling protocol and procedures.
* Responsible for interfacing with customers through the phone in a courteous and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for customer case documentation.
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service.
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

REQUIREMENTS:

Outbound Sales Representatives (Australian Account)

WHAT ARE THE PERKS?
Fixed day shift schedule
Non-taxable commission
Highly competitive salary (15 – 25K)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound CSR/TSR with Up-selling experience) or with outbound/inbound sales experience regardless of tenure
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center (Inbound CSR/TSR with Up-selling experience) or with outbound/inbound sales experience regardless of tenure
* Strong PC, keyboard and internet skills, with the ability to simultaneously navigate through systems
* Excellent command of English
* Excellent interpersonal skills
* Ability to sell company products to meet the customers’ needs
* Ability to quickly absorb new information and must be adaptable to change
* Keen attention to detail
* Highly developed problem solving and conflict resolution skills
* Start Date: October 14

Technical Service Representatives (US Account)

* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For nursing graduates, must have at least 1 year current call center experience in not more than two companies
* For undergraduates, completed at least 2 years of college with at least 3 months recent experience in an international call center from a technical account
* For graduates of short courses, completed 2 years of college with at least 3 months recent experience in an international call center from a technical account
* Start Dates: September 27, October 4, 11, 18, 25, and November 8, 15, 22, 29

Technical Service Representatives (Australian Account)

* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For nursing graduates, must have at least 1 year current call center experience in not more than two companies
* For undergraduates, completed at least 2 years of college with at least 3 months recent experience in an international call center from a technical account
* For graduates of short courses, completed 2 years of college with at least 3 months recent experience in an international call center from a technical account
* Start Dates: October 7 and November 4

Customer Service Representatives (Australian Account)

* Bachelor’s Degree in any field with at least 6 months recent experience in a call center (inbound or outbound)
* Fresh graduates of any business-related course
* Nursing graduates with or without call center experience are welcome to apply.
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in an international call center
* For graduates of short courses, completed 2 years of college with at least 6 months recent experience in an international call center
* Start Dates: October 14 and November 4, 11, 18, 25

Customer Service Agents (UK Account)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (inbound or outbound)
* Fresh graduates of any business-related course
* Nursing graduates with or without call center experience are welcome to apply.
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in an international call center
* For graduates of short courses, completed 2 years of college with at least 6 months recent experience in an international call center
* Start Dates: November 11, 25

24/7 Customer Philippines, Inc.

MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

Call Center Project Manager/Coordinator
(Cebu)

Responsibilities:

e-Access Support Solutions is looking for an individual with the capabilities to manage a high number of projects at any given time. The candidate will be applying and working at our newest call center, located in Asiatown IT Park, CEBU.

They will be required to lead multiple teams of bright, motivated and eager individuals to deliver high-end services such as Inbound campaigns, Outbound sales pursuit campaigns, and other back office solutions. For projects of medium to large scope and complexity, leads all administrative and coordination activities to ensure project success, including project planning, resource allocation, quality assurance and analysis of impacted technology and processes within a call center environment.

The Project Manager/Coordinator are leaders in the delivery process and work with Executive Level Management on the clients end and are responsible for creating and executing action plans to meet the clients ever-changing demands and goals.

What to expect in this role:

- Create and execute action plans and revise accordingly to meet changing needs or requirements.

- Collect requirements from clients and work to define them where necessary.

- Identify resources needed to complete individual tasks and assign responsibilities in conjunction with needs.

- Conduct frequent check-ins with clients to communicate progress, demonstrate the operations of web products and collect feedback where appropriate.

- Manage day-to-day operational aspects of multiple projects and scope, reviewing deliverables prepared by team for accuracy and functionality.

- Monitor for scope changes and effectively communicate issues internally and externally.

- Effectively apply our rapid development methodology to all projects and enforce project standards.

- Ensure project documents are complete, current, stored appropriately, and that stakeholders are aware of the status of documents.

- Manage project budget, monitor for overages and advises client and senior staff on impending budgetary events.

- Excellent business communication, writing and interpersonal skills.

- Have a flexible work schedule and a desire to work in a VERY fast-paced environment.

Leadership:

- Challenge others to develop their professional and technical talents while serving as a role model and mentor.

- Inspire confidence in others to attain goals, pursue excellence and become open source rock stars.

- Identify opportunities for improvement, make constructive suggestions for change, and positively contribute to the culture of the company.

- Manage the growth of the development team by ensuring, when possible, that project tasks are in line with each member’s particular interests and talents.

- Capable of making time-sensitive and reliable decisions.

Teamwork:

- Effectively utilize each team member to his/her fullest potential and maintain project velocity through thoughtful assignment of resources.

- Motivate the team to work together in the most efficient manner.

* Mitigate conflict and communication problems by interceding when necessary.

Client Management:

- Customer Service Focused

- Manage day-to-day client interaction by setting and managing client expectations.

- Develop lasting relationships with client personnel that foster close ties.

- Communicate effectively with clients to identify needs and evaluate alternative business solutions.

- Continually seek opportunities to increase customer satisfaction and deepen client relationships.

- Build a knowledge base of each client’s business, organization and objectives.

Requirements:

Masters in Business Management

Or, Bachelors degree and 15+ Years experience in high-level management.

Basic office communication tools such as Word, Excel, Powerpoint and Visio. You have to know how to operate these tools and/or their open source equivalents to keep up with our team.

Rapid application development methodologies, featuring daily check ins and weekly project reviews.

Project management techniques, with strong preference given to with a background that includes constructing project plans from proposals and negotiating detailed requirements with clients.

7+ Years Experience in call center management, or project management

5+ years experience defining and implementing business process improvements in a call center.

5+ years experience in managing projects that are highly complex in nature and deliver technical skills in the areas of data analysis, application integration, software testing, systems analysis and design, systems development, troubleshooting and problem solving on problems of diverse scope and complexity.

PERFECT written and oral English.

Email your resume to us — HR@McLarenPhilippines.com. Acceptable file types: DOC, TXT, HTML, PDF. For company information, please visit www.McLarenUSA.com / TeleFax (32) 422-8192

URGENT: Call Center Agents – High Compensation Package!
PHP 15000 – 22000 [basic] + allowance
(National Capital Reg – Taguig)

Requirements:

* Candidate should have completed two (2) years in college – no back subjects
* Candidate must be comfortable in speaking the English language
* Call center experience is not required but those with call center experience are also welcome to apply
* Candidate must be amenable to work shifting schedules
* Candidate must be willing to be assigned in one of the following locations: Makati OR Taguig OR Mandaluyong

Enjoy premium pay! Salary starts at 15,000 for the basic and could go high up to 22,000 excluding allowances and incentives.

Fresh graduates, undergraduates and tenured agents are all encouraged to apply.

THIS IS AN URGENT REQUIREMENT.

Walk-ins are welcome!

SCHEDULE: Mondays to Fridays, 9am to 4pm

Makati Office:
Suite 1900, 139 Corporate Center Valero Street,
Salcedo Village, Makati City
Trunkline: 812-6508

CONTACT PERSON: Leah