Team Leader (Cebu – Technical Support)
(Central Visayas – Cebu City)

Responsibilities:

* Responsible for the daily one-on-one supervision and management of all Support Professionals on assigned team.
* Ensures service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) obligations of our clients through the management of operational activity of the team.
* Under the direction of the Service Delivery Manager, the Team Manager implements systems and processes to achieve client-specified metrics while providing development opportunities to our Support Professionals.

Requirements:

* At least one year of experience as a Team Leader in a technical support account
* Possesses ability to motivate, mentor and develop a team.
* Must be proficient in MS Office
* Possesses above average problem solving and decision making skills
* Possesses excellent oral and written communications skills
* Must be willing to work on rotating shifts, including weekends and holidays
* Must be willing to be assigned in Cebu

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

CEBU Residents – Tier 2 Tech Support Agents
(Cebu City)

Responsibilities:

We’re looking for experienced individuals to join our team. Earn more and be a Tier 2 Tech Support Agent!

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have at least one (1) year call center experience.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full time and contractual positions available.

jobstreet.com

CEBU Residents – Tier 2 Tech Support Agents
(Cebu City)

Responsibilities:

We’re looking for experienced individuals to join our team. Earn more and be a Tier 2 Tech Support Agent!

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have at least one (1) year call center experience.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full time and contractual positions available.

jobstreet.com

Senior Associate, Data Network – Cebu
(Central Visayas)

RESPONSIBILITIES:

Assist in maintaining Convergys Corporate LAN/WAN infrastructures

Assures the health and stability of the data network through effective project management, technical reviews and change control

Configure, install, maintain, troubleshoot, and support LAN/WAN equipment to include, but not limited to, routers, switches, hubs, CSU/DSUs, firewalls, modems, controllers, multiplexors, data probes, out of band management devices, cabling).

Contribute to establishing and documenting hardware installations of routers, switches, hubs, firewalls, etc.

Document LAN/WAN environment and ensure updates are made to appropriate network management systems.

Assists in monitoring and adjusting LAN/WAN performance, as necessary, to insure LAN/WAN integrity and performance.

Assist in implementing Corporate IP/SNA network strategies.

Assist in maintaining an accurate inventory of all LAN/WAN hardware and software.

Coordinate network hardware/software implementation with Business Units and clients to ensure limited impact to production network through appropriate change control procedures.

Coordinate installation, maintenance and order activities with vendors.

Manage projects to install and maintain connections between CVG and customers (including facilities, CSU/DSU, router switches and Hubs).

Install and provide hands-on support of customer owned equipment.

Provide hardware support duties of a Technician as required.

REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.

Experience in data networking hardware components and networking protocols

Experience with engineering and testing network components

Must have proficiency with routing protocols (RIP, OSPF, IGRP, EIGRP, BGP)

Must have proficiency with networking protocols (IP/SNA)

Good planning, organization, presentation and time management skills.

Ability to maintain close attention to detail.

Able to work in a fast paced environment

Strong written and oral communication skills

Solid organizational skills

Ability to multi-task

Detail and customer service oriented

Cisco Certification preferred but not required

Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Front Desk Associate (Cebu)
(Central Visayas – Cebu City)

Responsibilities:

* Call Management (internal and external call queue)
* Front office and back office administrative Tasks

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Nursing, Psychology, Hospitality/Tourism/Hotel Management or equivalent.
* Fresh graduates/Entry level applicants are encouraged to apply.

Stream Global Services

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com