Compensation and Benefits Consultant

RESPONSIBILITIES:

* Implement high quality execution and communication of core compensation and benefits programs and processes.
* Provides HR and management with ongoing consultation and delivers processes and tools that facilitate the administration of equitable quality programs and ensure a competitive market position.
* Recommends new and/or improved employee plans and cost-saving measures.
* Provides guidance, advice, analysis, and training of Human Resources departments in connection with compensation and benefits policies.
* Act as a liaison with carriers, vendors and consultants on various matters such as plan design, contracts, coverage and renewals.
* Audit jobs for content and prepare job descriptions reflecting job responsibilities, activities, duties and requirements.
* Ensures adherence to applicable company policies, practices as well as legal and tax regulations

* Scope
* Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.
* Responsible for career development/planning, performance and pay discussions of team members.
* Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
* Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
* Maintain integrity and equity in grading structure

REQUIREMENTS:

* Ability to communicate effectively, both orally and in writing.
* Demonstrated managerial and business skills
* Creative problem solving and decision making skills.
* Excellent market data analysis skills.
* Thorough knowledge of regulatory and legal requirements.
* 5 – 8 years experience in BPO or captive market performing a C&B role.

Dell International Services Philippines Inc. – QC Site
2/F 1800 Eastwood Avenue Bldg.,Eastwood City Cyberpark, E. Rodriguez Jr. Ave. Libis Quezon City 1100.

HR Consultant
(National Capital Reg – McKinley Hill, Taguig)

Responsibilities:

A fully rounded HR person who understands Manila market and has ideally managed or supported a call centre environment.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resources/Business Administration.
* Required skill(s):
o Proven client handling skills as its likely given the time frame of this transition to be some challenges
o Excellent people handling skills
o Sound awareness of Manila employment law and legalities concerning a sale of business situation
o Proven communication skills in terms of preparation of material and delivery of it
o Proven organisational skills
o Good process skills
o Good spreadsheet skills
o Team player
o Flexible in terms of travel and location. He/she will need to be in both Manila and the client site outside Manila
* Preferably 2-4 Yrs working experience in an IT-enabled multinational environment
* Required language(s): English.
* Full-time project position available.

Company Address: 3rd Floor, One World Square, McKinley Hill, Fort Bonifacio Taguig City *
Fax: 0063 2 667 6099
Industry: Call Center / IT-Enabled Services / BPO

Client Care Consultant
(National Capital Reg)

Responsibilities:

* We are also looking for fluent Mandarin speakers in addition to our English speakers
* Customer focused, and commitment to teamwork;
* Flexibility in dealing with customer requests.
* Negotiate payment arrangements with customers;
* Proactively resolve difficult issues, service requests and customer queries;
* Initiative, Integrity, Judgement, Keyboard Skills, Motivational fit, Persuasiveness and Organizational awareness;
* Extensive knowledge of the Company’s policies and procedures;
* Working knowledge on Equal Employment Opportunity, Affirmative Action, Anti-Discrimination, Sexual Harassment and Occupational Health and Safety;
* Ability to work closely with all stakeholders including valuers, mortgage insurers and Introducers to maintain excellent service levels;
* Extensive conflict resolution and problems solving skills, Negotiation skills; Ability to prioritize tasks and follows instructions.
* High level of application in all Microsoft office programs, Outlook and the internet;
* Prepare Correspondence to Borrowers;
* Instruct Solicitors for discharge matters;
* Prepare and Calculate Loan Payout Figures;
* Establish Automatic Payment Plans for loan repayments;
* Provide transaction lists and loan statements;
* Familiar with Quality Assurance Procedures;
* Any other duties requested by the Manager

Requirements:

* A ‘Can Do’ attitude;
* Professional presentation and manner in dealing with clients;
* Fluent knowledge of the English language;
* Customer-oriented;
* Ability to manage time effectively, stay organized and meet deadlines while working on multiple tasks;
* Self-Motivated, positive attitude and strong work ethics;
* Ability to work independently within the team environment;
* Proactively taking the initiative and actively think about improvements;
* Display a keen attention to detail;
* Maintain a high level of confidentiality and discretion over sensitive documents;
* Flexibility to take on additional responsibilities and tasks when required;
* Must possess at least a Bachelor’s/College Degree in Banking, Finance or equivalent;
* With at least 3 years working experience in the related field is required;
* Must be willing to work in Ortigas Center;
* Should be Filipino citizens or hold relevant residence status.

Interested applicants may email their Resume together with a Cover Letter detailing how you meet the Key Selection Criteria to resumesmanila@mezy.com.au .