Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :

http://www.convergys-msn.com

- A Technical Customer Service Associate handles troubleshooting of internet service related to connectivity/email/browsing concerns.

REQUIREMENTS:

-We are looking for candidates who at least completed 2 years of college preferably a Computer related course
-Excellent communication skills in English
-We need candidates who are familiar with basic computer operations
-Having a previous call center background is an advantage
-Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Has strong interpersonal skills and ability to think independently and follow through effectively
-Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
CONVERGYS ONE BLDG, 6796 AYALA AVE.,
COR. SALCEDO ST., LEGASPI VILLAGE,
MAKATI CITY

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :

http://www.convergys-msn.com

- A Customer Service Associate gives product information and an opportunity for product upgrades, special offers and discounts. They are responsible for providing advice on products and help customers in their selecting the best service plan for them.

REQUIREMENTS:

-We are looking for candidates who at least completed 2 years of college
-Excellent communication skills in English
-We need candidates who are familiar with basic computer operations
-Having a sales background is an advantage
-We need candidates who are persuasive and has willingness to sell
-Has an ability to deliver information at customer’s knowledge level in an understandable manner
-Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Has strong interpersonal skills and ability to think independently and follow through effectively
-Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
CONVERGYS ONE BLDG, 6796 AYALA AVE.,
COR. SALCEDO ST., LEGASPI VILLAGE,
MAKATI CITY

Convergys is an equal opportunity employer.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :

http://www.convergys-msn.com

- A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

-We are looking for candidates who at least completed 2 years of college
-Excellent communication skills in English
-We need candidates who are familiar with basic computer operations
-Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
-Has an ability to deliver information at customer’s knowledge level in an understandable manner
-Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Has strong interpersonal skills and ability to think independently and follow through effectively
-We need candidates who are dependable, keen on details and have strong customer service orientation.
-We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
-Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at our
Job Caravan in Shakey’s SM Bacoor and Be Hired in One Day:
Shakey’s SM Bacoor
March 2 – 25, 2009
10 am – 6 pm

Convergys is an equal opportunity employer.

Company Name :
REWSS

WebSite :

http://www.rewss.com

Responsibilities:

-The Service Desk is primarily in-charge of technical support for REWSStools®. REWSStools® is a LAMP (Linux-Apache-MySQL-PHP) based software used to monitor GSM networks. As Team leader, you will be responsible for leading a small team of service desk report. This includes coaching service desk staff, evaluating staff performance, preparing work schedule, and ensuring workforce coverage of the 24/7 service desk;

-Track service requests and incident tickets and ensure it is resolved within the specified SLA;

-Ensure customer satisfaction by validating service desk responses to customers – if they communicate properly and within the specified timeframe;

-Validate and coordinate ownership and accountability of service requests by individuals, and even departments and other cross-functional departments concerned if necessary;
Prepare weekly, monthly, quarterly and annual reports on the performance of the service desk;

-Suggest and implement programs for improving overall customer satisfaction.

Requirements:

-Bachelor’s degree holder with at least 5 years experience working for a Network Operations Center (ISP or Telco), or an IT-helpdesk;

-Has handled technical teams in the past (supervisory or managerial role);

-Willing to work in shifts, and at times even on holidays;
-Excellent problem solving skills and troubleshooting skills;
-Excellent communication skills and is customer-focused;
Tech-Savvy;
-Confident and well-motivated;
-Organized and with a keen eye for detail;
-Must have at least two of the following skill sets (to be validated by training/education, certifications, or prior work experience): (1)
-Networking (IP, GSM, 3G, NG); (2) Telecommunications GSM (switching or NOC); (3) ITIL; (4) Service Management; (5) MIS; (6)
-Database administration preferably MySQL;
-Has working experience in a multinational company;
-Willing to go on-call.

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