IT Helpdesk Engineer
RESPONSIBILITIES:

* Internal customer assistance via phone or personal troubleshooting.
* Immediate Helpdesk assistance varying in concern and urgency.
* Installation of programs and necessary tools as required by the different departments of the company.

REQUIREMENTS:

* Must be a graduate of any IT related course.
* With above average communication skills.
* Required skill(s): Troubleshooting HW / SW, Avaya Epabx, Program Installation.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Must be willing to work on a graveyard shift or nightshift.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.

VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)

Software Engineer, Navitaire Product Development

The position is responsible in developing, maintaining and supporting Navitaire complex airline application software. Involvement in supporting the application requires collaboration with US colleagues, business analysts, software testers and other product development members. The position entails getting functional, technical, and administrative supervision from a team lead but is expected to work with high level of independence.

Key Areas of Responsibility:

* Develop and maintain complex airline application software following Navitaire standards.

* Perform technical impact analysis, coding and unit testing

* Coordinate with team lead on workload and assignments

* Research and resolve production issues according to team SOP and guidelines

* Provide regular status of each assigned issues and escalate as necessary

* Provide assistance to other team members in area(s) of technical and functional expertise

REQUIREMENTS:

* At least 2 years of professional programming experience

* With hands-on development experience in any of the programming languages: C# or JAVA or C/Cobol or SQL development/SQL Reporting Services.

* Airline industry knowledge/experience a plus

* Strong English verbal and written communication skills

* Strong analytical skills. Proven ability to analyze and solve problems and issues effectively and quickly.

* Ability to work in a dynamic, fast-paced and multi-cultural environment

* Team player, high initiative and quick learner

* Must possess a University degree in Computer Science, Information Technology, or similar discipline with good academic records from schools with reputable CS/IT programs.

We are located in Makati City and are looking for positive, passionate individuals who have an interest in the travel industry. We look forward to hearing from you!

Apply now to learn more about the exciting new opportunities at Navitaire.

You may also email your resume to work@accenture.com with the subject line NAS110509

Want to talk about it? Call us at 911-7777.

Company Name :
Accenture
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
5/F Makati Stock Exchange Ayala Avenue Makati City 1200

Web Server Engineer
RESPONSIBILITIES:

* The Retail Non-Production server support team has accepted responsibility for all server, web, middleware and app support in the Retail non-production environment. Responsibility for Retail performance lab support and non-production VMWare support has also transitioned to the team. This position is required to bring the non-production server team in line with the production server team’s server to administrator ratio. With the addition of this full time employee, we will be able to support new and current projects as well as maintain the Wintel environment according to agreed upon service levels.

* Specific responsibilities include:
* Deliver physical and virtual server builds, web/middleware installs and application installs in Wintel environments that meet project requirements and deadlines
* Configure, maintain and support IIS infrastructure including performance tuning
* Configure, maintain and troubleshoot VMWare ESX infrastructure
* Configure, maintain and troubleshoot Microsoft Cluster environments
* Install, configure and maintain Windows Server 2003 and 2008 Operating Systems
* Test, configure and evaluate all new server, web and middleware technologies
* Represent team on infrastructure projects and provide technical recommendations and best practices to project teams
* Effectively communication with customers with regards to downtime, project updates and troubleshooting progress
* Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution
* Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades and security remediation
* Troubleshoot and repair server hardware components to resolution
* Maintain operating system and application software patch levels on all servers
* Create detailed technical documentation relating to operating system, application build, server build, performance, and stability recommendations
* Provide timely and effective communication on technical matters

REQUIREMENTS:

* 3-5 years of relevant work experience supporting Windows Server 2003 and 2008 OS.
* Experience with VMWare, IIS
* Experience with middleware technologies required
* Applicants should be Filipino citizens or hold relevant residence status.

JPMorgan Chase & Co.
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -.
Website: http://www.jpmorgan.com

NETWORK ENGINEER (with Cisco’s UCCE certification and experience)
(National Capital Reg)

Responsibilities:
The Network Engineer position is responsible for participating on a virtual project team providing design and overall technical direction as well as implementation services for globally deployed Cisco call center applications, including ACD, as well as supporting workforce, ticketing and knowledge management applications. The Call Center Systems Senior Engineer will work with the appropriate business groups as well as other IT teams to ensure that Call Center Systems meet company needs and strategic plans.

Duties and responsibilities:

* Participate in the design of a diverse Call Center environment being integrated to a centralized Cisco platform that will be leveraged across all of Thomson Reuters.
* Design and implementation across platforms in the call centers involving CTI integration to switching platforms, dialers, call recorders and desk top platforms, as well as call flows design and call routing scripts.
* Maintain and support Cisco’s UCCE and related Cisco IP telephony infrastructure.
* Administer and troubleshoot Call Center systems, IVR, Call manager, Voicemail systems and the supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms.
* Create, implement and support call routing scripts and required reports.
* Maintain documentation of the environment and operational procedures.
* Carry a 24×7 pager and participate in rotating pager schedule.

Requirements:

* Minimum 3+ years IP telephony experience.
* Expert knowledge of Call Center technologies and solutions, specifically Cisco’s UCCE environments.
* Expert Knowledge of IP telephony technologies from Cisco.
* Knowledge in IVR, self service or speech recognition systems.
* Experience in administration and support call center solutions within large, highly complex organizations.
* Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable.
* Strong critical thinking and analytical skills.
* Excellent customer service and communication skills.
* 2 to 4-year college degree preferred; or equivalent experience.

Interested applicants can send their resumes directly to roanne.herradura@thomsonreuters.com

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

THOMSON REUTERS
20/F Ayala Life-FGU Center, 6811 Ayala Avenue Makati City 1299.
Website: http://www.thomsonfinancial.com/

Senior Mobile Engineer
(National Capital Reg)

Responsibilities:

* Design and implement core, backend software components for the company’s SMS systems
* Interface with carriers and our SMS aggregators to ensure a reliable end-to-end service
* Deliver high-quality LAMP-based software components on time
* Interface with other teams to incorporate their innovations and vice versa
* Work with other engineers to develop effort estimates and plan implementation of products, base on requirement documents. Participate in and help lead design and code reviews
* Analyze and improve efficiency, scalability, and stability of various system resources

Requirements:

* Extensive experience building large-scale server applications
* Expert Knowledge of PHP
* Expert knowledge developing and debugging in C/C++ or Java on Unix-like systems. DHTML / XHTML / CSS knowledge is desired
* Experience developing highly reliable messaging systems at scale and interfacing with carriers and aggregators is required
* Experience with WAP gateways, mobile data services and mobile value added services is highly desired

You can visit out website at www.wideout.com

Company Name :
Wideout Technology Services
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
5th Flr. 111 Paseo De Roxas Bldg. cor Legaspi St. (Across Greenbelt 1) Makati City Makati City