RESPONSIBILITIES:

* Plans and manages the design and development aspects of assigned projects. Drives to completion the project’s cross-functional development team assignments related to developing a customer’s unique product and the launching of such world wide. Work will encompass multiple areas of engineering with a focus on Mechanical Design, Software and Firmware development with system understanding of various areas. Duties may include research, evaluation, development, and application of new processes and methods into products. Will also be responsible for developing and executing project plans, budgets, and schedules, and documentation of work and results.

* Candidate must be able to apply a systems approach to Project Management. Duties may include research, evaluation, development, and application of new processes and methods into the products. Responsibility may include developing and executing project plans, budgets, and schedules, and documentation of work and results.

REQUIREMENTS:

* BS Engineering degree strongly preferred
* 3+ years experience
* Project management experience strongly preferred
* Product Development familiarity preferred
* Some international travel may be required
* Demonstrates ability to develop and execute project plans
* Prepare product information documents and other related technical documentation as required
* Proactive, self-initiated, self-motivated and persistent
* Strong drive to achieve a positive outcome
* Functions well in a challenging environment
* Demonstrates good leadership skills
* Adapts to changing requirements and project needs
* Produces output aligned with departmental and project standards
* Demonstrates ability to function and thrive within team environment
* Demonstrates good project management skills and reports status of assignments to appropriate levels on a regular basis
* Possesses very good written and verbal communication skills
* Applicants should be Filipino, MalaysianSingaporean, Indian, , Indonesian citizens or hold relevant residence status.

Location :
Globe Isla Plaza Samar Loop corner Panay Road Cebu Business Park (local 8016) Cebu 6000
*The company prefers to receive online application for speedier processing.
WebSite :

http://careers.lexmark.com.ph/

Employer :
Sykes

RESPONSIBILITIES:
? Incident Management Level 2
• Provide engineering and secondary level technical support for company Telephony infrastructure and incident management and resolution for all levels of telephony-related issues. The TAA will escalate to an outside vendor relating to PABX, NICE and other telephony-related systems or the SDC for Level II support to complement the Telephony Engineer and Senior Telephony Administrator. The TAA will be implementing primary maintenance and monitoring to the site telephony infrastructure and work with SDC engineering to resolve problems and implement solutions and/or enhancements.

? Telephony Administration
• Facilitate telephony deployment, and maintenance. Assists the ACD Administrators and Site Telephony Administrators with implementation of interconnection to telephony systems.
• Ensures that all telephony equipment is performing optimally and perform any activities with the least operation impact as deem appropriate.
• CTI, IVR and NICE (and other call recording systems) basic administration and troubleshooting
• Executes Backup procedure and daily checklist tasks
• Maintains proper documentations of Telephony related systems
• Updates and ensures accuracy of reports and documentations relating to telephony systems
• Administers site Telephony systems (CTI, CMS, IVR, NICE, etc) and monitors system capacity
• Notifies and coordinates with the Site Telephony Administrator and ACD Administrators group for any operational affecting issues including changes in system traffic of behaviour. This will include ant account movement or changes in call volume and any client inquiry or request.
• Supervises / monitors vendors for selected RTIs on PABX maintenance or implementation activities
• Populates site Telephony asset, utilization, uptime / downtime tracking documents and other site related Telephony documents

? Account Administration
• The Telephony Associate Administrator is responsible for ensuring appropriate policies in modifying of all user accounts and system accounts of the site are in place and being adhered to. This includes access, modification of access and revocation of access rights of individuals in/out of local or global groups.
• PABX, CMS, Audix, CTI, IVR and NICE Accounts Management
• Assists the ACD Administrators and Site Telephony Administrator in reviewing all accounts are legitimate in compliance to regional policies

? Change Administration
• The TAA is a key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards.
• Ensures all Change Request and ACD Enhancement documentations are submitted properly in accordance with Sykes standards.
• Ensure that all changes in Telephony systems are appropriate and executed correctly

? IT Physical Asset Management
• The TAA ensures the submission of IT asset management and provides reports to IT Standards and Policies Manager in accordance with Sykes standards.

? Standards Compliance
• The TAA is responsible for all system compliance issues and provides monthly reports to Telephony Engineer.

? Other Site Duties
• Simulates or recreates user problems to resolve operating difficulties
• 24 x 7 x 365 availability to support end users on a per need basis
• Participate in team projects that enhance the quality of efficiency of End User Support service
• Provides end user training on Avaya phones
• Provide training, when necessary, to Helpdesk team members and act as the HelpDesk escalation point for end user telephony needs
• Provide video and phone conferencing support as needed and required. Responsible to coordinate with End User Services support personnel and ensure all video or phone conferencing support are conducted on time and without interruption
• Participates in the IT implementation of new projects, while complying with Sykes Standards. Reports status back to IT Supervisors.
REQUIREMENTS:
? Works well with internal and external IT support teams
? Develops rapport and trust
? Sets and works to own standards and team standards
? On call after normal working hours
? Understands the relevant aspects of the client products/programs supported
? Strives to maintain a sound knowledge of the client
? High level of Accuracy
? Data capture and data quality
? Time keeping and attendance
? Flexibility
? IT physical and logical security and consciousness

EDUCATION and/or EXPERIENCE
? Bachelor’s degree in Electronics and Communications Engineering or equivalent.
? 2 to 4 years relate experience and/or training, or equivalent combination of education and experience.
? Strong analytical and diagnostic skills
? Identified as the “Trusted Adviser” for site telephony inquiries / requests
? General knowledge and understanding of a Customer Support Center.
? Strong written and verbal skills
? Associates degree or equivalent experience desired.
? Technical experience working with Call Routing, PBX, CMS, ACD, Call Recording Technologies, Data Networking, Microsoft Operating Systems and Microsoft Desktop Applications in a call center environment.
Applicants should be Filipino citizens or hold relevant residence status.

Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
*The company prefers to receive online application for speedier processing.
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :

http://ph.sykes.com