I.T. HELPDESK ANALYSTS – Operations Support (up to 30K remuneration package)

Responsibilities:

• Provide IT support for internal employees
• Accept all user problems via calls, voice mail and electronic form
• Take ownership of all problems through diagnosis, investigation and resolution
• Respond to escalation requests and notify management as required
• Follow up to ensure user satisfaction in a highly client-focused environment

Requirements:

• Graduate / undergraduate degree or diploma, preferably in a technical discipline, or equivalent and relevant work experience
• At least 2 year(s) of working experience in the related field is required for this position, two (2) years working in an IT Service Desk environment (or level 2 TSR position), in a customer service or desktop support role or environment
• Fluency in English, with professional oral and written communications skills
• Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
• Exceptional customer service skills high ability to analyze and troubleshoot problems
• 30 Full-Time positions available.
• Araneta Center, Cubao assignment.

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Reminders
Recruitment hours: 8:00 am to 3:00 pm, Mondays to Fridays
Please bring 4 copies of updated resume and a valid ID. Be in smart casual attire.
For inquiries, please call Bryan at 451-9999 loc 6008 or 09228344022.