Korean Speaking Call Center Agent (Technical)
(National Capital Reg – Ayala Ave., Makati City)

Responsibilities:

* Multi-Lingual Technical Support Representatives are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide technical support and customer service. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

* Multi-Lingual Technical Support Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

* All Multi-Lingual Technical Support Representatives are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English, Korean
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average – Excellent spoken and written English language skills
* Must be fluent in Portuguese
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Mandarin Speaking Call Center Agent (Technical)
(National Capital Reg – Ayala Ave., Makati City)

Responsibilities:

* Multi-Lingual Technical Support Representatives are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide technical support and customer service. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

* Multi-Lingual Technical Support Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

* All Multi-Lingual Technical Support Representatives are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English, Mandarin
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average – Excellent spoken and written English language skills
* Must be fluent in Portuguese
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Spanish Speaking Team Leaders

REQUIREMENTS:

Candidate must possess at least a Bachelor’s/College Degree , any field.

*

Must be fluent in both oral and written Spanish and English

*

Has supervisory work experience

*

Experience from a BPO Industry is preferred

*

Full-Time positions available.

*

Must be willing to work graveyard and shifting schedules

Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Calling All SPANISH SPEAKING SUPERVISORS

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* Must be proficient with English and Spanish language (written and oral)
* Must have at least 2 years supervisory experience
* Work experience in the BPO industry is preferred
* Willing to work on a night shift or cyclical shifting schedule

Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Japanese Language Specialist
(National Capital Reg)

Responsibilities:

Processes all job requests assigned both in Japanese and English languages. These include voice file transcriptions, copy typing, document editing and formatting, Excel, PPT, data base entry and maintenance, flowcharts and other document production tasks, projects and long assignments.

* Processes all document production tasks assigned by the Team Leader, Shift Supervisor or DSC Director.
* Counter checks all work done before submission to the proofreader/Quality Officer or directly to the client.
* Complies with the deadlines/turnaround time set by the Shift Supervisors or Team Leaders.
* Coordinates with clients requesting assistance with Japanesedocuments.
* Complies with all processes and procedures of the Document Support Centre in handling assignments and jobs requested by clients.
* Where appropriate, handles the management of projects assigned by the Supervisors.
* Performs other functions that may be, from time to time, assigned by the Shift Supervisors or DSC Director.

Requirements:
Knowledge:
Microsoft Windows OS and Outlook
Microsoft Office 2003 (Word, PowerPoint, Excel)
Prefer familiarity in using Adobe Acrobat and Microsoft Visio

Skills:

Highly proficient in English and Japanese (written and verbal)
Technical skills
Computer skills
Can work with minimum supervision but also a good team player
Detail oriented and keen organizational skills
Flexible, willing to work in different shifts
Willing to pioneer this new service
Ability to make effective, accurate decisions and judgment calls
Effective time management ability and prioritization essential to meet deadlines

Education

Bachelor’s degree (with thorough familiarity in computer operation).

High level of Japanese proficiency, preferably Level 1.

ADDRESS: 14th Floor Net One Center 26th St. cor 3rd Ave. Crescent Park West Bonifacio Global City, Taguig City