Manager (Contract Management Services) Non-Call Center Position
(National Capital Reg – Makati City)
Responsibilities:
PRIMARY TASKS:
* Complex Statement of Work (SOW) development in collaboration with the solutions architect and account/operations teams
* Work on Pricing (in the pricing tool) based on components given in the solutions document provided by the technical solutions manager/Architect
* Facilitates/Negotiates IBM Legal SOW/contract language
* Facilitate/Participate in internal conference calls and work towards closure of the final SOW document with all internal stakeholders and seek essential sign offs before the SOW is submitted to the client
ON GOING TASKS:
* Quality Assurance Reviews on contracts
* Continuous Process improvement (transitioning complex to standard based on customer trending / repeatable requests)
PREFERRED EXPERIENCE:
o Bid management and presales/business development support with companies in the IT services domain
HOURS OF OPERATIONS:
o US working hours
Individual contributor role
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
* Required skill(s): Project Management, Bid Support, Contract Management, IT Sales, Business Development
* Minimum 7 years of work experience of which at least 3 year(s) of working experience is in the related field
* Preferably Managers specializing in Marketing/Business Development, Pre Sales / Post Sales, IT Sales, IT Services, Bid Management or equivalent
* Applicants must be willing to work in Makati City.
* Must be willing to work at night (US Hours).
PRIMARY SKILLS:
* Proposal/Statement of work writing skills
* Problem Analysis & Resolution
* Strong business knowledge & acumen
* Cross team coordination / leadership
* Project & business management skills
* Excellent communication skills (oral and written) as the work would require collaboration/interaction with senior executives in the account teams/customers
* Basic understanding/exposure of IT services (servers, software and data centers)
Preferred Experience
* Bid management and presales/business development support with companies in the IT services domain
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Sr. Manager (Contract Management Services) Non-Call Center Position
(National Capital Reg – Makati City)
Responsibilities:
PRIMARY TASKS:
* Complex Statement of Work (SOW) development in collaboration with the solutions architect and account/operations teams
* Work on Pricing (in the pricing tool) based on components given in the solutions document provided by the technical solutions manager/Architect
* Facilitate/Participate in internal conference calls and work towards closure of the final SOW document with all internal stakeholders and seek essential sign offs before the SOW is submitted to the client
* Ensure that the team managed meets and exceeds the performance metrics signed with the client
* Client engagement and governance
* PEOPLE MANAGER ROLE: Ensure high employee satisfaction of direct reports (managers) and responsibility for performance management and coaching
ON GOING TASKS:
* Quality Assurance Reviews on contracts
* Continuous Process improvement (transitioning complex to standard based on customer trending / repeatable requests)
PREFERRED EXPERIENCE:
* Bid management and presales/business development support with companies in the IT services domain
HOURS OF OPERATIONS:
* US working hours
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
* Required skill(s): Project Management, Bid Support, Contract Management, IT Sales, Business Development
* Minimum 8 years of work experience of which at least 3 year(s) of working experience is in the related field and at least 2 years work experience in team management is required for this position.
* Preferably Managers specializing in Marketing/Business Development, Pre Sales / Post Sales, IT Sales, IT Services, Bid Management or equivalent
* Applicants must be willing to work in Makati City.
PRIMARY SKILLS:
* Proposal/Statement of work writing skills
* Problem Analysis & Resolution
* Strong business knowledge & acumen
* Cross team coordination / leadership
* Project & business management skills
* Excellent communication skills (oral and written) as the work would require collaboration/interaction with senior executives in the account teams/customers
* Basic understanding/exposure of IT services (servers, software and data centers)
* Team Management, Coaching and performance management
Preferred Experience
* Bid management and presales/business development support with companies in the IT services domain
Company Address: 3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
Workforce Management Specialist
(National Capital Reg – Eastwood City, Libis, Quezon City)
Responsibilities:
To analyze call center trends including call volumes, call patterns, staff productivity, attrition rates and resource allocation so as to optimize manpower utilization in operations by placing its manpower in the right schedule based on weekly call trends and client’s forecasts.
* Forecasts call capacity daily by analyzing what factors affected productivity , e.g., absenteeism, attrition, system failure, human factors – call efficiency (AC)to serve as basis for call capacity per day vis-a-vis client requirements as forecasted by LinkSys.
* Forecasts scheduling/headcount/hiring needs by basing it on weekly call trends to meet client requirements and to provide them information on the company’s existing call capacity per week.
* Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet operations goals and objectives
* Schedules agents based on call trends/forecast per shift (14 shifts per day) which is good for 2-3 moths by monitoring time/call arrival/trends daily; by looking at what day has the most calls and how long as basis for scheduling work and rest days to optimize manpower utilization.
* Addresses employee concerns regarding shift schedule revisions and changes by calling the attention of the Workforce Management Supervisor or by deciding whether the reason for swapping of schedule is valid or not.
* Submits daily and weekly reports regarding the absenteeism of agents by checking the Daily Time Record ( DTR ). Also submits a monthly report which is a compilation of the Daily and Weekly Absenteeism Reports in order to inform the headquarters and management of the performance of the Operations Group.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Mathematics, statistics or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City,Libis,Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* Full-Time positions available.
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company
ILOILO – Operations Support Center Specialist
RESPONSIBILITIES:
REQUIREMENTS:
* 2 or 4 year college diploma preferred.
* Ideally with Workforce Management or real time monitoring experience
* Call Center Operations experience
* Previous workforce management experience preferred
* Strong verbal and written communication skills
* Ability to interact with all levels of management, including external customers.
* Ability to build and maintain strong working relationships
* Strong computer skills
* Previous experience in schedule management systems a strong plus
* Intermediate to advanced MS Excel knowledge
* Knowledgeable in Microsoft access, visual basic and excel macro
* Strong analytical skills
* Ability to make timely and solid business decisions
* High energy individual with a proactive nature
* Flexible in schedule availability to support 24×7 operations
* Must be willing to work in Iloilo
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://hirepoint.com
Requirements:
* Must at least 4-5 years experience in Marketing & Development
* Can establish procedures, develop and organize resources
* An Industry Practitioner for several years, has a good background in Store Development, construction is an advantage
* Willing to extend long hours of work, can do field work
* Has excellent management, communication & coordination skills
* Applicants should be Filipino citizens or hold relevant residence status.
The Human Resources Department
Mrs. Fields – Cookie Cafe Franchise System, Inc.
16D 16th Flr., Petron Megaplaza,
Sen. Gil Puyat Ave., Makati City
Look for Joanna Marie T. Fabros
Contact No.:886-6774 loc 134/135
Fax No.: 844-1220