Workforce Management Specialist
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

To analyze call center trends including call volumes, call patterns, staff productivity, attrition rates and resource allocation so as to optimize manpower utilization in operations by placing its manpower in the right schedule based on weekly call trends and client’s forecasts.

* Forecasts call capacity daily by analyzing what factors affected productivity , e.g., absenteeism, attrition, system failure, human factors – call efficiency (AC)to serve as basis for call capacity per day vis-a-vis client requirements as forecasted by LinkSys.
* Forecasts scheduling/headcount/hiring needs by basing it on weekly call trends to meet client requirements and to provide them information on the company’s existing call capacity per week.

* Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet operations goals and objectives
* Schedules agents based on call trends/forecast per shift (14 shifts per day) which is good for 2-3 moths by monitoring time/call arrival/trends daily; by looking at what day has the most calls and how long as basis for scheduling work and rest days to optimize manpower utilization.

* Addresses employee concerns regarding shift schedule revisions and changes by calling the attention of the Workforce Management Supervisor or by deciding whether the reason for swapping of schedule is valid or not.
* Submits daily and weekly reports regarding the absenteeism of agents by checking the Daily Time Record ( DTR ). Also submits a monthly report which is a compilation of the Daily and Weekly Absenteeism Reports in order to inform the headquarters and management of the performance of the Operations Group.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Mathematics, statistics or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City,Libis,Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* Full-Time positions available.

Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

ILOILO – Operations Support Center Specialist
RESPONSIBILITIES:

REQUIREMENTS:

* 2 or 4 year college diploma preferred.
* Ideally with Workforce Management or real time monitoring experience
* Call Center Operations experience
* Previous workforce management experience preferred
* Strong verbal and written communication skills
* Ability to interact with all levels of management, including external customers.
* Ability to build and maintain strong working relationships
* Strong computer skills
* Previous experience in schedule management systems a strong plus
* Intermediate to advanced MS Excel knowledge
* Knowledgeable in Microsoft access, visual basic and excel macro
* Strong analytical skills
* Ability to make timely and solid business decisions
* High energy individual with a proactive nature
* Flexible in schedule availability to support 24×7 operations
* Must be willing to work in Iloilo

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :

http://hirepoint.com

Requirements:

* Must at least 4-5 years experience in Marketing & Development
* Can establish procedures, develop and organize resources
* An Industry Practitioner for several years, has a good background in Store Development, construction is an advantage
* Willing to extend long hours of work, can do field work
* Has excellent management, communication & coordination skills
* Applicants should be Filipino citizens or hold relevant residence status.

The Human Resources Department
Mrs. Fields – Cookie Cafe Franchise System, Inc.
16D 16th Flr., Petron Megaplaza,
Sen. Gil Puyat Ave., Makati City
Look for Joanna Marie T. Fabros
Contact No.:886-6774 loc 134/135
Fax No.: 844-1220

Requirements:

Key Skill and attribute requirements:

* Demonstrate a sophisticated level of knowledge and skills in the development and implementation of HRIS solutions
* Good knowledge of HR and Payroll systems, such as Oracle, SAP, PeopleSoft systems
* Knowledge of HR and Payroll business practices within the region will be advantageous
* Strong IT and HRIS project management skills
* Comfortable at dealing with people of all levels and nationalities
* Strong interpersonal, presentation and persuasive skills that can influence senior management
* Customer focused, able to establish and maintain effective customer relationships
* Strong attention to detail, analytical, enjoy working as part of a team and result oriented
* Good command of written and spoken English; additional Asian languages a plus
* Computer literate and a good understanding of information technologies, in particular workplace applications

Work Experience and qualification:

* Bachelor Degree or above qualifications
* 8-10 years of HRIS management experience with at least 5 years of in-depth experience in a lead role, covering requirement gathering, technical design and development gained in a regional capacity, preferably from within a multinational corporation
* Experience in implementing and rolling out HR and Payroll out-sourcing or in-sourcing solutions on a regional capacity
* Experience working with and managing HRIS outsourcing firms is a definite asset
* Knowledge and experience working in Compensation area is desired

HRIS Professionals with Asian experience are encouraged to apply.

The Hiring Company would like to have someone on board as soon as possible. Interested candidates, please send in your application immediately.

To apply, please email your detailed resume with a covering letter explaining your suitability for the position to ERLMS Limited on executivesearch@erlms.com. Please also indicate in the resume your current and expected salary packages.

Requirements:

Key skill and attribute requirements:

* Able to comprehend the dynamics of the business and its implications on reward programmes’ design
* Demonstrate a sophisticated level of knowledge and skills in the design and delivery of C&B solutions with experience in deploying various practices and methodologies such as position analysis, position evaluation, performance management, salary planning, and incentive and retention programmes design
* Knowledge and real-life experience in using tools and methodologies developed by reputable compensation consulting companies is an advantage
* Ability to see the big picture and to think long term perspectives
* Strong analytical and project management skills
* Comfortable at dealing with people of all levels and nationalities
* Strong interpersonal, presentation and persuasive skills that can influence senior management
* Good command of written and spoken English; additional Asian languages a plus
Computer literate

Work experience and qualification:

* Bachelor Degree or above qualifications
* Professional training qualifications granted by internationally recognised Compensation Association or Organization (e.g. GRP)
* Experience in implementing or using HR information systems, rolling out payroll outsourcing or in-sourcing solutions on a regional capacity
* 12+ years of HR management experience with at least 8 years of in-depth C&B experience gained in a regional capacity, preferably from within a multinational corporation
* Experience working with reputable consulting firms is a definite asset

Senior Compensation and Benefits Professionals with Asian experience are encouraged to apply.

The Hiring Company would like to have someone on board as soon as possible. Interested candidates, please send in your application immediately.

To apply, please email your detailed resume with a covering letter explaining your suitability for the position to ERLMS Limited on executivesearch@erlms.com. Please also indicate in the resume your current and expected salary packages.