Responsibilities:

· Represents and encourages a continuous improvement culture within the site.

· Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site.

Requirements:

* Strong understanding of the call center industry and operations.

* Ability to work in a dynamic, fast-paced environment.

* Understanding and ability to use statistical process analysis.

* Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.

* Understanding and ability to use math principles, charts, and graphs.

* Two years of contact center management experience

* One year of experience in Lean Six Sigma, Six Sigma, Project Management tools and methodologies, or equivalent.

* Excellent technical skills in MS Project, Word, and Excel.

* Lean Six Sigma or Six Sigma Green Belt training, preferred.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Requirements

* Candidate must possess at least a Bachelor’s/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Engineering (Civil) or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Quantity Surveying or equivalent. Job role in Quantity Surveyor or equivalent.
* 2 Full-Time positions available.

Employer :
TeleTech

RESPONSIBILITIES:

-Responsible for monitoring agent sales activities against client specified policies and procedures
-Suggests improvements and project level through evaluations and reports to ensure client standards are maintained and/or exceeded

REQUIREMENTS:

-Candidate must possess a Bachelor’s/College Degree in any field
-At least 1 year experience in a customer service environment or related position
-At least 6 months experience specializing in call center Quality
-Call-master knowledge, data entry and proof reading skills
Strong attention to detail
-Exemplary in adherence to all call handling processes and procedures
-Strong written and oral communication skills
-Applicants should be Filipino citizens or hold relevant residence status.
-Required language(s): English.
-Responsible for monitoring agent sales activities against client specified policies and procedures
-Suggests improvements and project level through evaluations and reports to ensure client standards are maintained and/or exceeded

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Employer :
Sutherland Global Services Inc.

Responsibilities:

-Attend call calibration sessions
-Monitor calls as per the prescribed guidelines and as per the schedule.
-Provide feedback to the Agent(s) & Team Manager(s).
-Provide feedback to the Trainer(s)
-Generate the QA reports and communicate the same to the Quality Manager / Quality
Team Lead as per the guidelines

Requirements:

-Candidate must possess at least a Bachelor’s/College Degree in any field.
-At least 1-2 years experience in the BPO industry
-Level 2 agents are encouraged to apply
-At least 1 year(s) of working experience in the related field is required for this position.
-Applicants must be willing to work in Clark,Pampanga.
-Applicants should be Filipino citizens or hold relevant residence status.
-Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
-Full-Time positions available.

Employee :
Transcom Asia

Responsibilities:
The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the Supervisors regarding the Customer Service Representatives.
The successful incumbent will provide feedback and recommendations for campaign process improvements and to facilitate improvements in call quality.
The selected candidate will be responsible for: escalating defined issues via the Quality Escalation Tandim, conducting oneself in a positive and professional manner and continuously striving to improve effectiveness, efficiency and add value to NuComm as a whole.

Key Result Areas:
Ensuring Customer Services Representatives are evaluated and an instant feedback is given so the mistake is not repeated or recognition for success is provided.
Keeping up with the pace of change by researching the latest products and software.
Listening and evaluating Customer Services Representatives’ phone calls in regular times every week.
Entering phone calls and evaluating results to database by using the relevant program(s).

Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required language(s): English and Spanish.
Applicants must be willing to work in Pasig City.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
At least 6 months of working experience as QA Specialist or at least 1 year as TSR/CSR in the call center environment is required for this position.
Knowledge, Skills, and Experience:
Advanced level of computer literacy on MS IE, XP and Excel.
Excellent written and oral command of required languages
Technical Call Center experience
Excellent telephone manner and communications skills
Knowledge on training needs analysis and content development
Desirable – Able to work in different shifts within 7 days/24 hours service time.

Transcom Asia
4th Flr. Transcom Center Bldg.(across Tiendesitas),
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 ext. 38115 look for Kat / 38112 look for Lawrence
www.transcom.com