Batch 2 Inbound Healthcare Account
(National Capital Reg – LIbis, Quezon City)

Responsibilities:

* Handle inbound calls and written inquiries by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
* Provide information to clients, participants, pharmacists and doctors regarding participants’ pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions.
* Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquires for continuous improvement.
* Work collaboratively with other associates and supervisor to ensure that best practices are shared.
* Other special projects as assigned.

Requirements:

* Candidates must be at least 2nd year in college
* Must be willing to work in Eastwood Quezon City.
* Background with BPO Healthcare account is an advantage but not required.
* Pharmacy background preferred
* Conflict resolution skills
* Excellent organizational skills
* Superior written and oral communication skills
* Strong interpersonal skills

Successful candidates will be eligible upon hire with the following benefits:

* Maxicare health card plus option of adding a dependent
* Life insurance
* Accidental death and disablement insurance
* 2 service incentive leaves every month

Training will start on November 22, 2010

www.minacs.adityabirla.com

Aditya Birla Minacs Phils Inc.
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600.
Website: http://www.minacs.com

HR Specialist
(National Capital Reg – Eastwood City Libis QC)

Responsibilities:

- Will manage Compensation and Benefits process.
- Will be in charge of processing goverment manadated benefits(SSS, Philhealth and Pag-ibig).
- Will be in charge of doing reports and managing HR trackers.
- Will help Recruitment and Employee Relations.
CANDIDATE MUST BE OPEN TO BE HIRED AS A CONTRACTUAL EMPLOYEE FOR 5 MONTHS

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): – must have experience in managing c&b specifically goverment mandated benefits., experience doing recruitment and employee relations is an advantage., PeopleSoft.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City Libis QC.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Contract positions available.

Website: www.resultstel.com
Company Address: 2F Silver City Mall, Frontera Verde Drive Corner Julia Vargas ave. Ortigas Center Pasig -
Industry: Call Center / IT-Enabled Services / BPO

Senior Systems Analyst
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

*
To assist in creating software system design for applications according to requirements and specification of customers to be executed by the Programming Team.
*
Develops in-house production and backroom software based on the company’s requirements by following the software development cycle of customers both external and internal.
*
Conducts testing of software in preparation for its rollout to enhance its effectiveness and user-friendliness.
*
Troubleshoots software problems in the production floor as it occurs or checks from the shift log accomplished by the Team Leaders on problems that occurred the previous night to immediately take corrective action.
*
Troubleshoots problems in software for support units by checking integrity of software applications for viruses, bugs, file corruption, etc; providing technical support to queries, concerns and problems of staff; coordinating with concerned parties the further testing to avoid disruption in operations.
*
Conducts rounds to check on the condition of the software used by both operations and backroom units and renders advice to operations staff on how to solve such problems.
*
Attends team meeting and meeting with team leader to get updates, information, and feedback on production performance and on work related matters.
*
Maintains cleanliness and orderliness of personal and project team work station through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent. Job role in Database Administrator or equivalent.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* To assist in creating software system design for applications according to requirements and specification of customers to be executed by the Programming Team.

Synnex-Concentrix Corporation
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Learning Strategy Specialist (Quezon City)
(National Capital Reg)

Responsibilities:

* Create/define and present solution/learning/project approaches and scope to buyers in the sales process and to clients in the design phase.
* Identify/confirm high-level customer business objectives, audience requirements, primary needs, and drivers.
* Actively recommend types of training and delivery to best achieve client goals.
* Develop a productive rapport with customer teams and business stakeholders by facilitating design sessions, presenting finished work and confirming expectations on a regular basis.
* Use information gleaned in sales and preliminary design process to educate development teams as they start projects, refine project scope, design for varied learning modalities, define assessment needs, determine appropriate topic areas of learning, and create instructional plans.
* Design e-learning curriculum and complete impact mapping for new and existing clients.
* Manage all instructional design aspects of course development—including testing, delivery, and maintenance.
* Define development processes for projects that do not follow standard approaches/meet typical requirements.
* Drive, document and roll out best practices for design with Learning Services.

Requirements:

* Bachelor’s degree in related field with 1 to 2 years related experience or equivalent combination of education and experience
* Must have ability to assess content design approaches and make content design decisions given course parameters.
* Excellent oral and written communications skills and interpersonal skills
* Experience in writing for various styles and formats including Web-based learning, instructor-led training, technical documentation, presentations, and dialogue; experience maintaining consistency in style across a large build/learning program.
* Experience conducting training/performance needs analysis.
* Excellent problem-solving skills; ability to solve problems and resolve conflict within a team.
* Expertise with e-learning industry standards, including AICC, SCORM, IEEE; familiarity with common technologies including LMS, LCMS, Delivery, and Authoring products.
* With experience in Instructional design and strong training background

Website: http://www.convergysphilippines.multiply.com | NEWS
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Apply NOW, Start IMMEDIATELY!(Win a Blackberry!)
(Central Luzon, National Capital Reg, Southern Tagalog)

Responsibilities:

* As a customer service professional, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.
* As a sales professional, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.
* As a technical support professional, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned to any of our sites.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: stream.careers.com

MAKATI 12/F PBCom Tower, Ayala Ave.
ALABANG G/F Plaz@ A Bldg. Northgate Cyberzone Filinvest Corporate City
SHAW Upper G/F, Worldwide Corporate Center, Shaw Blvd.
EASTWOOD CITY 2/F CyberOne Bldg., Eastwood City QUEZON CITY
G/F SM North Edsa Annex Quezon City Recruiting

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