Sales Coach
(National Capital Reg)

REQUIREMENTS:

* Bachelor’s Degree in a related field from a four year college university
* Four years equivalent experience in the call center industry with at least 1 year in a supervisory role
* Leadership experience in people management specifically coaching for performance
* Call Center related training desired
* Leadership/ Supervisory skills training desired.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

CEBU - Sales Manager
RESPONSIBILITIES:

* To manage the sales performance results for the program
* To lead and manage all change activities constructively and positively through regular and effective communication strategies.
* To work in conjunction with the Senior Operations Manager and the client to develop and manage the sales plan/forecast and budget for the operation in line with client requirements.
* To participate in the improvement and re-design of sales initiatives and training materials as and when required
* Ensure AVP and Staff incentives are aligned with client goals
* Milestone achievement and project progress
* Performance against operational plan
* Customer Experience Excellence
* To communicate sales objectives and customer service statistics to the team to ensure that the efforts of the team are focused on achieving these objectives
* To take responsibility for the ongoing achievement of service levels by analysing current performance and trends and adjusting operational plans accordingly
* To use Quality Management techniques to actively identify areas for improvement in sales performance
* To ensure that the Team Leader team meet all Balanced Score Card objectives to agreed sales performance levels.
* To oversee the overall Learning and Development requirements and sales plan for the program
* To create a sales driven environment based on development and improvement which engenders employee loyalty
* To act as a coach to Team Leaders/Sales Coach, both informally and through formal coaching sessions, assessing Team Leader/Sales Coach skills and providing regular, consistent and constructive feedback which will improve sales performance and motivate individuals to achieve their targets.
* To implement sales performance agreements for all team members and conduct regular reviews.
* To implement development plans for team members requiring support on improving sales conversions
* To actively address performance with team members which does not meet agreed standards, with recorded performance improvement plans and discussions.
* Development plans implemented for each individual in the team
* Retention and turnover rates
* Associate satisfaction measures
* To manage the engagement of clients members in operational visits and reviews
* To attend Customer Service operational and management reviews
* To work closely with the client in defining sales requirements and opportunities for improvement
* To ensure that the team is compliant with legal, regulatory, policy and business requirements when carrying out transactions and providing information
* To evaluate the effectiveness of customer management processes and make recommendations on high level improvements
* To analyze performance information and statistics on a daily, weekly and monthly basis, identifying trends at team and centre level and addressing any performance issues identified in an appropriate and timely fashion

REQUIREMENTS:

* Minimum 1 year experience in a leadership or supervisory position within a sales driven environment (Team Leader or above)
* Minimum 2 years call centre experience within a sales/service environment
* Ability to develop and deliver targeted sales training materials
* Ability to lead and develop a team of supervisors
* Strong organizational, multi-tasking and delegation skills
* Strong communication skills - both written and oral
* Conceptual understanding of rostering and system impacts
* Excellent organizational skills and time management skills
* Analytical ability to interpret statistical reports
* High level of interpersonal skills
* Ability to deal with conflict and disciplinary issues in a positive and timely fashion
* Ability to manage financial information and to clearly understand the financial impacts of decisions made within the operation
* Computer literate with experience using Microsoft Office products with strong Excel knowledge
* Strong customer service ethos
* Role model/positive influence for team on the floor
* Ability to have dynamic priorities, and be willing to change rapidl
* Relevant degree qualified or equivalent (ie relevant diploma plus experience)
* Professional affiliations in call centre industry.
* Must be willing to work in Cebu.
* Applicants should be Filipino citizens or hold relevant residence status.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com

Sales Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

Responsibilities:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

REQUIREMENTS:

* Qualified candidates should be at least 5 years experience in project management in consumer or Trade Marketing in a FMCG set-up
* Has good business sense in developing Category Trade Plans and creation of Marketing & Sales Strategies
* With Excellent communication and presentation skills
* Have worked with 3rd Party Agencies in implementing projects
* Familiar with Research Data and tools in navigating the data
* Business Management or Marketing Graduate

Preference will be given to candidates who APPLY ONLINE.
For other VACANCIES, please visit http://jobstreet.com/ph/kraftfoods

REQUIREMENTS:

* Provide financial expertise in establishing key internal control measures across all areas of operations through consistent monitoring, review and update of systems and procedures
* Efficiently translate proven and approved control systems into a corporate manual of standards for future and continuing management reference
* Develop strategic proposals and initiatives based on report findings and business analyses to support and maintain the company’s financial integrity

* Degree in Accountancy or equivalent diploma in Business Administration specializing in Accountancy or Corporate Finance
* Certified Public Accountant (CPA)
* Masters Degree or Post Graduate Diploma preferred
* Proven strong professional background on Auditing from a progressive organization, 5 years of which in managerial capacity
* Excellent ability to manage audit for multiple corporate operations and recommend enhancements in the accounting system particularly on revenue accounting, disbursements, costs of goods and gross profit, general accounts receivables, general accounts payables, inventory control, payroll and fixed assets control
* A catalyst for ensuring nonexistence of irregularities on expense accruals, petty cash replenishment, payroll, bad debt provisions, inventory, depreciation, amortization and other related transactions
* A generalist experience in other functional areas including general and cost accounting
* Ability to provide significant contribution in the creation of the organization’s financial management strategies, priorities, and programs
* Proven professional maturity, integrity, leadership ability and energy to thrive in a fast-paced and dynamic environment
* Excellent organizational, collaboration, people-handling, interpersonal, verbal, and written communication skills
* Analytical, intuitive, dynamic, and a team player
* Excellent working knowledge of MS Applications (Word, Excel, Powerpoint)
* One (1) permanent position available (Group of companies)

A competitive compensation package and rewarding career both await successful candidates. Interview invitations will be done via email(jericho.bugnalen@ubix.com.ph), please check your account regularly. Preference will be given to candidates who apply online. We will notify shortlisted applicants only.