SALES OPERATIONS ANALYST (Components – EU Shift)
(Southern Tagalog)

Responsibilities:

* Responsible for establishing and building capabilities to ensure consistency in procedures, reporting and implementation
* Reporting mission- critical business metrics and statistics to the Corporate Sales Operations Manager
* Conduct ad-hoc analysis under direction of Sales operations manager to improve efficiency of Global Supply Chain
* Responsible for providing overall business analysis, sales execution, forecast, measure, track and report shipment/sales across business units
* Prepare weekly Sales and operations presentations
* Prepare regular reports to document Sales Operations performance

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Industrial), Business Studies/Administration/Management, Economics, Marketing, Finance/Accountancy/Banking or equivalent.
* Required skill(s): Excellent Communication Skills, Computer Applications Proficient, Data Processing Analysis.
* Preferred skill(s): Project management, Online tools knowledge, Good Organizational Skills.
* Required language(s): English.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Sta. Rosa.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Marketing/Business Development or equivalent.
* Proven ability to collaborate and coordinate effectively across global functional business organizations
* Comfort working in an extremely fast-paced setting with proven ability to take initiative in an environment with ambiguity
* Full-Time positions available.

Company Name :
Sunpower Philippines Mfg. Ltd.-Shared Services Organization
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423

Sales Coach
(National Capital Reg)

REQUIREMENTS:

* Bachelor’s Degree in a related field from a four year college university
* Four years equivalent experience in the call center industry with at least 1 year in a supervisory role
* Leadership experience in people management specifically coaching for performance
* Call Center related training desired
* Leadership/ Supervisory skills training desired.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

CEBU – Sales Manager
RESPONSIBILITIES:

* To manage the sales performance results for the program
* To lead and manage all change activities constructively and positively through regular and effective communication strategies.
* To work in conjunction with the Senior Operations Manager and the client to develop and manage the sales plan/forecast and budget for the operation in line with client requirements.
* To participate in the improvement and re-design of sales initiatives and training materials as and when required
* Ensure AVP and Staff incentives are aligned with client goals
* Milestone achievement and project progress
* Performance against operational plan
* Customer Experience Excellence
* To communicate sales objectives and customer service statistics to the team to ensure that the efforts of the team are focused on achieving these objectives
* To take responsibility for the ongoing achievement of service levels by analysing current performance and trends and adjusting operational plans accordingly
* To use Quality Management techniques to actively identify areas for improvement in sales performance
* To ensure that the Team Leader team meet all Balanced Score Card objectives to agreed sales performance levels.
* To oversee the overall Learning and Development requirements and sales plan for the program
* To create a sales driven environment based on development and improvement which engenders employee loyalty
* To act as a coach to Team Leaders/Sales Coach, both informally and through formal coaching sessions, assessing Team Leader/Sales Coach skills and providing regular, consistent and constructive feedback which will improve sales performance and motivate individuals to achieve their targets.
* To implement sales performance agreements for all team members and conduct regular reviews.
* To implement development plans for team members requiring support on improving sales conversions
* To actively address performance with team members which does not meet agreed standards, with recorded performance improvement plans and discussions.
* Development plans implemented for each individual in the team
* Retention and turnover rates
* Associate satisfaction measures
* To manage the engagement of clients members in operational visits and reviews
* To attend Customer Service operational and management reviews
* To work closely with the client in defining sales requirements and opportunities for improvement
* To ensure that the team is compliant with legal, regulatory, policy and business requirements when carrying out transactions and providing information
* To evaluate the effectiveness of customer management processes and make recommendations on high level improvements
* To analyze performance information and statistics on a daily, weekly and monthly basis, identifying trends at team and centre level and addressing any performance issues identified in an appropriate and timely fashion

REQUIREMENTS:

* Minimum 1 year experience in a leadership or supervisory position within a sales driven environment (Team Leader or above)
* Minimum 2 years call centre experience within a sales/service environment
* Ability to develop and deliver targeted sales training materials
* Ability to lead and develop a team of supervisors
* Strong organizational, multi-tasking and delegation skills
* Strong communication skills – both written and oral
* Conceptual understanding of rostering and system impacts
* Excellent organizational skills and time management skills
* Analytical ability to interpret statistical reports
* High level of interpersonal skills
* Ability to deal with conflict and disciplinary issues in a positive and timely fashion
* Ability to manage financial information and to clearly understand the financial impacts of decisions made within the operation
* Computer literate with experience using Microsoft Office products with strong Excel knowledge
* Strong customer service ethos
* Role model/positive influence for team on the floor
* Ability to have dynamic priorities, and be willing to change rapidl
* Relevant degree qualified or equivalent (ie relevant diploma plus experience)
* Professional affiliations in call centre industry.
* Must be willing to work in Cebu.
* Applicants should be Filipino citizens or hold relevant residence status.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com

Sales Agents
(National Capital Reg – Ortigas Center, Pasig City)

Responsibilities:

* Will be responsible for selling high value conferences and exhibition packages.
* Leads generating activities – gather list of companies which are traditionally participating in various conferences focus on the assigned industry and territory/country.
* Make at least target quality phone calls each day based on the leads generated.
* Send at least the target proposal emails each day.
* Prepare sales talks, scripts that describe event and services, in order to persuade potential customers to participate in the conference and events.
* Responsible for managing call volumes among multiple corporate leads to ensure achievement of targets set and service level deliverables.
* Monitors and follow- up by calling the market for a specific event organized by the company.
* Ensures the high quality of customer service provided to our corporate clients and target market.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Candidate must possess the quality of a success driven individual
* Excellent in verbal and written communication skills and can work under minimal supervision
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Sales – Telesales/Telemarketing or equivalent.
* With solid working experience in marketing, sales or business development or any related field preferably gained from service, insurance, advertising, publishing, business-to-business marketing.
* Open to shifting schedule (Saturday and Sunday off).
* Female preferably not over 35 years old.
* 60 Full-Time positions available.

This is an urgent requirement. Interested parties may submit themselves for screening at:
New-Fields Asia Pacific, East Tower, 16F Unit 1603, Philippine Stock Exchange Center (Tektite Building), Exchange Road, Ortigas Center, Pasig City between 10AM – 6PM, Mondays – Fridays. Priority will be given to qualified walk-in applicants.

Send us your resume to:
careers.ap@New-Fields.com or gi.malavega@New-Fields.com

For inquiries you may call (02) 687-1566 please look for Mhae or Angel

You may visit our career site:
www.jobstreet.com/ph/newfieldsasia

New Fields Asia Pacific
Unit 1603 East Tower, Phil. Stock Exhange Bldg., Exchange Road, Ortigas Center Pasig City 1600.
Website: www.new-fields.com

Inbound Sales Representatives – Makati City
(National Capital Reg – Makati City)

Responsibilities:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting, is a plus.

* Fluent and articulate in conversational English.

* Good problem solving and decision making skills.

* Proficient in MS Office applications

* Is comfortable with multi-tasking.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in Makati.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.
click here to view MAKATI site Map

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City
click here to view ALABANG site Map

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.
click here to view SHAW site Map

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City
click here to view QUEZON CITY site Map

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com