Senior Web Content Producer – Chinese (Mandarin)
(National Capital Reg – Makati City)

Responsibilities:

* Analyze and implement incoming web requests from content originators (SGS internal clients based in China and Hong Kong) ensuring the appropriateness and making improvements or alternative usability recommendations where required in order to ensure the best user experience
* Employ basic information architecture principles to structure navigation, label content effectively and organise information across web pages, including restructuring information from a pre-existing categorisation to a new information structure
* Uploading new and migrating repurposed information into the Content Management System while understanding the principles, functionality and processes involved
* Visualise and correctly structure websites on paper and in the planning stages prior to implementation.
* Use personal judgment and common sense in correctly analysing the application of a given rule across a number of similar situations, each requiring an individual solution
* Communicate persuasively with content originators to obtain their buy-in when championing best practices and requesting compliance with standards set by SGS.com
* While editing or creating web pages, scan content and correct any inconsistencies and obvious grammar or spelling mistakes, where language is known
* Work closely with other specialists within SGS.com such as the SEO team, Copywriters etc. to integrate all these services effectively on the SGS.com platform
* Skillfully apply any new industry best practices introduced by Management

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology, Art/Design/Creative Multimedia, Linguistics/Languages, Mass Communications or equivalent.
* Required language(s): Chinese, English, Filipino
* At least 4 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Journalist/Editor or equivalent.
* Full-Time positions available.

SGS Gulf Limited

Website: http://sgs.com
Company Address: 21/F Citibank Tower Valero St. Makati City 1
Industry: Science & Technology
Type of Company: Private Limited Company, Local Based Company

Chinese (Mandarin) Translator
(National Capital Reg – Citibank Tower, Paseo de Roxas, Makati City)

Responsibilities:

* Ensures customer satisfaction through proper coordination with SGS affiliates and external parties such as exporters, sellers and suppliers.
* Ensures that all inquiries received are attended promptly and correctly.
* Ensures proper management of documents received from SGS affiliates and external parties.

* Registers inspections based on request for inspection and other supporting documents received from exporters or their representatives. These should be in accordance with the Country Instructions, Business Rules, Quality Procedures, Key Performance Indicators and other related documents.
* Registers import declarations for open import orders based on documents received from exporters or their representatives. These should be in accordance with the Country Instructions, Business Rules, Quality Procedures, Key Performance Indicators and other related documents.
* Attends to inquiries received and coordinate with the appropriate person, group or office if needed.
* Manages inbound and outbound calls to-and-from trade parties to provide updates on their shipments and Report issuance.
* Explains particulars (requirements, procedures etc.) of the different government contracts handled by SGS to affiliates and external parties (exporters, suppliers etc.).
* Coordinates the issuance of the SGS security seal (or Security Label) to exporters (for certain countries only).
* Provides updates to exporters regarding the status of their import certificates.
* Contacts exporters, representatives and affiliates on general inquiries not related to matters concerning price review and verification.
* Checks the quality of documents received and to ensure proper and its timely registration.
* Checks the reasons given for documents deemed to be incomplete or unacceptable and assist affiliates in requesting for revised copies.
* Ensures that all unsuccessful communications are re-sent in a timely manner.
* Advices or informs exporters and their representatives on the type of inspection required for particular shipments.
* Verifies and ensures that the correct contact details as and addresses of external parties are available in the database to guarantee receipt of all document sent by SGS.
* Provides suggestions for process improvement.
* Reports any breach of integrity, solicitation for, or offer of an improper payment or advantage to Management.
* Performs tasks that may be assigned by management for activities or projects to improve operations efficiency.
* Assist in the maintenance of the Quality Management System.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): Chinese (Mandarin) and English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Citibank Tower,Paseo de Roxas,Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 5 Full-Time positions available.
* Computer Literate (familiar with MS Window applications).
* Must have a typing speed of 45 words per minute with an accuracy rate of at least 90%.
* Trade experience in import or export or customs brokerage, an advantage but not required.
* Detail and results-oriented.
* Can work on rotation shift basis (Mid or Night Shift).
* Must possess good oral and written communication skills in Mandarin and English
* Additional language/s in oral or written communication skills an advantage

SGS Gulf Limited

Website: http://sgs.com
Company Address: 21/F Citibank Tower Valero St. Makati City 1
Industry: Science & Technology
Type of Company: Private Limited Company, Local Based Company