Quality Manager
(National Capital Reg)

Responsibilities:

1. Supervises and directs the work of quality assurance employees.

2. Develops, implements and evaluates quality programs.

3. Researches issues and communicates findings to alleviate problems, inconsistencies and improve overall customer satisfaction levels.

4. Reports current trends and makes recommendations for improvement through coaching.

5. Ensures quality department procedures, standards, documentation and reporting are maintained, updated and in compliance with quality performance standards.

6.Prepares reports for Management, Clients or others as needed.

7. Confers with personnel to provide technical advice and to resolve problems.

8. Tracks quality trends and makes necessary changes to current programs.

9. Develops new quality metrics associated with the introduction of new products and services with supervision.

10.Other duties as assigned.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
* Full-Time positions available.

Startek International Limited

G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati