Field Technician Supervisor

RESPONSIBILITIES:

The position is located in one of our remote call center locations. Each center contains approx. 200-500 phone agents, their supervisors, some site level leadership, and a small facilities/admin staff. In this role, you will utilize your strong pc troubleshooting, break fix, and problem solving skills in addition to your supervisory experience in maximizing the uptime of the pc’s, phones, and site infrastructure for the assigned call center region. You will interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. This is a core supervisory/leadership position but also requires technical hands on resolution of technician level workload as well. You will be expected to handle all problem tickets and service requests personally, for your primary center location, as well as supervise the workload of 2 other technicians in your region.

* Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
* Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
* Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
* Organizes and addresses assigned tickets in appropriate priority order.
* Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
* Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
* Analyze, evaluate, and prioritize workload of pc techs in your region.
* Develop and manage technician work schedules, PTO, and project staffing.
* Accountable for all pc support delivery quality for assigned region.
* Responsible for IT inventory/asset management for assigned region.
* Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.

REQUIREMENTS:

* 5+ years of desktop support experience or combination of education/certifications and experience.
* A+ certification required; MCDST desired; current MCSE highly desirable.
* Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
* Experience working in a large, fast paced, call center environment utilizing VOIP technology.
* Expert level knowledge of Windows XP and the system registry.
* Good working knowledge of Active Directory, GPO’s, and software deployment.
* Must be a strong team player with a positive attitude and tenacity to complete the mission.
* Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
* Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
* Uses consensus approach to drive site wide changes and initiatives.
* Leads from the front.
* Highly proactive; addresses site level issues with appropriate sense of urgency.
* Must have the ability to lift at least 50 lbs.
* Must have reliable transportation and a valid drivers’ license.
* Prior military experience with honorable discharge highly desirable.
* Applicant must be wiling to work in Ortigas Center, Pasig City
* Applicant must be willing to work on Graveyard shift

EDUCATIONAL REQUIREMENTS:

- BS in computer science or other related degree or related work experience in lieu of degree.

TRG Philippines, Inc.

8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City 1605.
Website: http://www.trg.com.ph

Field Technician Supervisor

RESPONSIBILITIES:

The position is located in one of our remote call center locations. Each center contains approx. 200-500 phone agents, their supervisors, some site level leadership, and a small facilities/admin staff. In this role, you will utilize your strong pc troubleshooting, break fix, and problem solving skills in addition to your supervisory experience in maximizing the uptime of the pc’s, phones, and site infrastructure for the assigned call center region. You will interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. This is a core supervisory/leadership position but also requires technical hands on resolution of technician level workload as well. You will be expected to handle all problem tickets and service requests personally, for your primary center location, as well as supervise the workload of 2 other technicians in your region.

* Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
* Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
* Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
* Organizes and addresses assigned tickets in appropriate priority order.
* Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop.
* Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure.
* Analyze, evaluate, and prioritize workload of pc techs in your region.
* Develop and manage technician work schedules, PTO, and project staffing.
* Accountable for all pc support delivery quality for assigned region.
* Responsible for IT inventory/asset management for assigned region.
* Position requires minimal supervision and is responsible for developing site level standard operating procedures and supporting documentation.
REQUIREMENTS:

* 5+ years of desktop support experience or combination of education/certifications and experience.
* A+ certification required; MCDST desired; current MCSE highly desirable.
* Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.
* Experience working in a large, fast paced, call center environment utilizing VOIP technology.
* Expert level knowledge of Windows XP and the system registry.
* Good working knowledge of Active Directory, GPO’s, and software deployment.
* Must be a strong team player with a positive attitude and tenacity to complete the mission.
* Must be an excellent communicator/facilitator; ability to interface with clients at all levels.
* Must be able to effectively partner and build relationships with key internal business clients and supporting staff.
* Uses consensus approach to drive site wide changes and initiatives.
* Leads from the front.
* Highly proactive; addresses site level issues with appropriate sense of urgency.
* Must have the ability to lift at least 50 lbs.
* Must have reliable transportation and a valid drivers’ license.
* Prior military experience with honorable discharge highly desirable.
* Applicant must be wiling to work in Ortigas Center, Pasig City
* Applicant must be willing to work on Graveyard shift

EDUCATIONAL REQUIREMENTS:

- BS in computer science or other related degree or related work experience in lieu of degree.

Website: http://www.trg.com.ph
Company Address: 8th Floor Hanston Building Emerald Avenue Ortigas Center Pasig City 1605
Industry: Call Center / IT-Enabled Services / BPO

PHL CORP – Workforce Supervisor
(National Capital Reg – Cainta and Pasay)
Responsibilities:

Requirements:

# BA/BS or equivalent experience
#
Call center experience 1-3 years
#
Real time analysis and workforce management experience 1-3 years

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Operations Supervisor / Team Manager

REQUIREMENTS:

* Minimum 2 years mortgage experience
* Minimum 2 years supervising mortgage operations personnel
* Excellent written, verbal communication, and organizational skills
* Ability to follow complex methods and procedures in diverse routine and non-routine tasks
* Demonstrated ability to manage workflow and priorities
* Proven record of reliable customer service to internal and external customers
* Direct experience in coaching, mentoring and team building a plus
* Solid PC experience, specifically experience with MS Excel, and MS Outlook
* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* 6 Full-Time positions available.

Website: http://www.jpmorganchase.com/PHcareers | NEWS
Company Address: Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
Tel: +63 2 908JPMC
Industry: Banking / Financial Services

BILLING DISPUTE TEAM SUPERVISOR (Credit Card Chargeback)
PHP 35000 – 45000 Basic Pay
(National Capital Reg)

Responsibilities:

The Client Relationship Officer is responsible for leading his/her team to exceed the team’s performance target as he/she motivates them through coaching and mentoring. He/She will be working with other Team Managers and members in analyzing data, mapping out solutions, building processes and launching high impact initiative that will eventually result exceeding over-all program performance.

Requirements:

1. Working experience with any Dispute Line of Business is a requirement.
2. Excellent English communication skills, both verbal and written.
3. Excellent presentation and facilitation skills.
4. Analytical and should be detailed-oriented.
5. Strong people and interpersonal skills. Has the ability to motivate and coach team members.
6. Excellent problem solving and decision making skills.
7. Above average knowledge with MS Office applications specially PowerPoint, Word and Excel.
8. Flexible and must be amenable with all shifts.
9. Work location is at Ortigas, Pasig City.

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