[Start Sept 20] INSTALL SUPPORT SPECIALISTS – up to 27K!
(National Capital Reg – Shaw, Mandaluyong City)

Responsibilities:

• Demonstrate ability to use logical and non-linear troubleshooting techniques to resolve issues
• Execute client’s policy and procedure to resolve issues and offering suggestions
• Clearly set customer expectations regarding resolution and/or follow up
• Provide customer satisfaction by effectively handling customer problems
• Providing solutions for technical and service issues

Requirements:

• Candidate must have at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. If not, should have at least 6mos tech experience
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Technical Support or equivalent.
• 100 Full-Time positions available.

This is a CALL CENTER position for a pioneer, international account. Successful candidates will receive a rewarding role and opportunity with competitive compensation package!

Those who will be invited will be processed
immediately to atleast FOUR of the biggest companies in the BPO industry!!!
Save Time. Be Selected. Get Hired Today!
***
PLUS!Refer 5 friends and go home with freebies from SUMMIT MEDIA: the country’s leading magazine publisher.

Reminders

Recruitment hours: 9:00 am to 3:00 pm, Mondays to Fridays
Please bring 4 copies of updated resume and a valid ID. Be in smart casual attire.
For inquiries, please call Bryan at 451-9999 loc 6008 or 09228344022.

GIS SUPPORT ANALYST
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Others), Geographical Science, Geology/Geophysics or equivalent.
* Required skill(s): ESRI. GSI
* Preferred skill(s): ArcSDE geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes, and domains
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Has work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field;
* Strong grasp of the English language including grammar, punctuation, and consistency;
* Strong verbal English communication skills;
* Familiar with GIS and technical terms and has the ability to communicate technical information clearly and concisely;
* Strong analytical/problem solving skills;
* Good customer service skills;
* Has knowledge of Windows operating systems;
* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.

Call us at 423 8700 loc. 8822 or visit our website www.concentrix.com for further details

RFS (Request for Service) Support Specialist (Back Office Support)

Responsibilities:

* Create / maintain RFS records & status in the Repository
* Ensure the operations are compliant from a Business Controls perspective
* Participate in conference calls (Take, distribute, & store minutes in the Repository)
* Produce the opportunity Status Reports & Metrics
* Solution profile database maintenance
* Logs opportunities that meet the Opportunity. Management. tracking criteria
* Provides reports as requested by accounts
* Provide notifications – Deal has been signed
* Updates Metrics Database records

Key Skills

* Process orientation
* General business knowledge
* Cross team coordination and good interpersonal skills
* Business acumen
* General project & business management skills
* Communication Skills (oral & written)

Requirements:

* College graduate of a 4-year course, preferably in Marketing, Sales or related fields
* Work experience in any field, plus background in pre-sales, sales or marketing services is a strong advantage
* At least 2-4 years of related work experience required for this position
* Experience in sales support operations (sales reporting, facilitation of activities in the sales cycle etc) is desirable
* Excellent oral and written English communication skills
* Proficient computer multi-tasking and and internet application skills
* Good analytical, documentation, and organizational skills, with keen attention to detail amd accuracy
* Willing to work in a graveyard environment (US Hours)

MANDALUYONG CITY - IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Workforce Support
(National Capital Reg – Makati City)

Responsibilities:

*
Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
*
Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources
*
Distributes data according to SOP’s
*
Receives, researches, reports and documents facility, technology and system issues.
*
Provides regularly scheduled and ad hoc reporting when necessary.
*
Monitors workforce management system, ACD’s, client tools and other work load/service level information. Provides guidance to operations and other service partners to optimize client and StarTek performance.

Requirements:

• Has at least 1 year call center experience
• At least 1 year of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor’s/College Degree , any field.
• Fluent in verbal and written English.
• Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to calculate percentages and perform basic math operations.
• Full-Time positions available.

Startek International Limited

G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.