Training & QA Director
(National Capital Reg)

Responsibilities:

Recommends policies related to training and development an Quality Assurance in relation to Contact Center Operations.
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Oversees Training / QA Policies and Procedures Manual and monitors adherence to its implementation to ensure efficiency in the delivery of training and development interventions.
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Oversees the training and development programs, systems, and structures to respond to current and future learning needs of individuals and ensure that they have the competencies to perform their work roles.
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Identifies training and development learning interventions that have to be designed to respond to the learning need.
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Works with training team to design a competency based training and development curriculum for various positions in the organization to provide a systematic approach to training and development.
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Reviews training programs and training modules designed by the Training Team and for adherence to basic training design principles and cost effectiveness.
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Identifies and explores alternative methods for delivering knowledge and skills to employees in order to facilitate workplace learning.
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Pilot tests alternative methods for delivering knowledge and skills to employees for efficiency and effectiveness of the method.
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Conduct studies on current systems and processes to identify areas of quality deficiency.
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Design and implement systems and operational processes to ensure quality throughout the organization.
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Designs and implements programs to recognize and reward behaviors that manifest quality consciousness.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 10 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Training & Development or equivalent.
* Must be fro the same industry (Call Center/BPO).
* Full-Time positions available.

Synnex-Concentrix Corporation

Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Quality Assurance Senior Manager
(National Capital Reg)

Responsibilities:

* Recommends quality consciousness and equip management and employees with tools to improve quality of processes and products.
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Design and implement systems and operational processes to ensure quality throughout the organization.
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Designs and implements programs to recognize and reward behaviors that manifest quality consciousness.
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Recommends adequate staffing level of QA Unit to ensure that the quality assurance function is effectively performed.
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Participates in strategic and operations planning sessions of the CCO and help set development strategies for the organization.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 10 year(s) of working experience in the related field is required for this position.
* Preferably CEO/SVP/AVP/VP/Directors specializing in Quality Control/Assurance or equivalent.
* Full-Time positions available.

Synnex-Concentrix Corporation

Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Recruitment Specialist
(National Capital Reg)

Responsibilities:

* To handle a team involved in recruitment, selection and placement and organization development and training activities to meet the manpower requirements of the organization and to ensure that competency levels of staff are current with the organization’s needs; and to maintain organizational effectiveness through a healthy work climate.
* Conducts interviews of applicants and designates operations people to conduct preliminary interview of applicants as part of the screening procedure to ensure getting the right people for the right jobs.
* Recommends procedures to facilitate recruitment processes and new systems for improving current practices such as electronic testing of applicants for faster processing of results, etc.
* Identifies various sources of recruitment by keeping abreast of current hiring trends and practices such as online and telephone recruitment, job postings, job fairs, campus recruitment, academe linkages, outsourcing for management positions, referral systems and others to ensure continuous supply of qualified applicants needed by operations and other units in the Company.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Philosophy, Political Science, Social Science/Sociology, Economics, Human Resource Management or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Recruitment or equivalent.
* With pleasing personality
* Full-Time positions available.

Synnex-Concentrix Corporation

Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Organizational Development Senior Manager
(National Capital Reg – Eastwood City, Libis Quezon City)

Responsibilities:

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Manages, oversees, and supports employee development, initiatives, organization development and training services for the organization; designs, develops, and implements a systematic and continuous performance management system, career management programs; supports the organizations goal of enhancing the delivery of effective and efficient and support services by assuming a leadership role in the transformation to a quality organization; acts as a change agent for the organization, management team, and staff; supervises support staff; and performs all other related duties.
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Partner with departments to develop performance management improvement strategies and core competencies.
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Develop and manage performance evaluation, structure evaluation, succession planning and career tracking initiatives.
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Work with organizations leaders to promote and drive positive organizational effectiveness and related culture change initiatives.
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Monitor system administration status and trends in hiring, retention, development, and turnover of employees.
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Develop, facilitate, and manage curriculum-based training and development activities.
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Conduct needs assessment for training and development requirements throughout the administration.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Human Resource Management or equivalent.
* At least 8 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City.
* Preferably Assistant Manager / Managers specializing in Organizational Development or equivalent.
* Full-Time positions available.

Synnex-Concentrix Corporation

Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company