RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for computer hardware. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
REQUIREMENTS:

Must have finished at least two (2) years in college or possess a vocational/short course certificate.
With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
Excellent English communication skills.
Good problem solving and decision making skills.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to be assigned in our Alabang site.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Walk-in and experience our ONE DAY application process!
eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

LIBIS
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

“World Class Worldwide”

Company Name :
JobStreet SELECT
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company
Location :
8th Floor Robinsons Cybergate Tower 3, Pioneer St., Mandaluyong City
*The company prefers to receive online application for speedier processing.
Company Tel :
+63 (02) 689-1106 to 09
Company Fax :
+63 (02) 633-6184
WebSite :

http://ph.jobstreet.com

-Accurately identify the customer’s real needs and resolve customer issues.
-To register customers and products in the support database.
-To log all call details in Support Database and provide customer number / case number to customer for future reference.
-Maintain control of the call through probing techniques & scripts
-To outline technical support charges and guidelines to customers in accordance with the current support scope policy.
-To process customer orders for support via credit card over the phone.
-To regularly update product knowledge and technical skills using available resources.
-Diagnosis and troubleshooting hardware and software faults
-Ad hoc projects as assigned by the Supervisor.
-Maintaining KPI’s such as talk time, adherence to roster, call monitoring and customer satisfaction.
-Providing feedback to Supervisor regarding new problem resolution techniques (obtain from personal and customer experiences)
-Sharing knowledge with other team members

REQUIREMENTS:

-Writing skills including the ability to understand technical terminology.
-Solid communications skills
-Knowledge on Applications and Operating Systems
-Knowledge on computers hardware
-General knowledge of Networking and TCP/IP
-General knowledge of Internet Technologies
-Typing skills
-Ability to adapt and work in a constantly changing environment
-Team Player with sound interpersonal skills
-Knowledge of IT products and technology
-Experience in customer service fields
-Sound problem solving skills with linear and logical troubleshooting skills
-External IT qualifications ( MCP / MSCE / CCNA )
-Excellent telephone manner and call handling skills
-Conflict resolution skills
-Ability to manage the demands of fluctuating call volumes
-Flexibility towards work and role
-Proactive attitude towards work
-Phone System – Ability to log into and utilize the phone system sufficient to meet the service level requirements
-Desktop Systems – Ability to adequately use the required e-mail, database and any other business required tools
-Customer Service Skills
-Product knowledge – Demonstrated understanding of product being supported
-Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
-At least 1 year(s) of working experience in the related field is required for this position.
-Applicants should be Filipino citizens or hold relevant residence status.
-Must be willing to work in Taguig.
-Full-Time positions available.

For walk-in applicants:
8/F Robinsons Cybergate Tower 3
Pioneer Street, Boni, Mandaluyong City
Bring an updated resume and look for Maan/Katch

You may email your resume to katch.burdeos@jobstreet.com, or call 4519999 loc 6108 and Look for KATCH

Employer / Agency :
NCO

Technical Support Representatives (GAMING CONSOLE) CLARK, PAMPANGA

RESPONSIBILITIES:
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

-Constantly updated to new software and technology
-Advanced understanding of the current version of Windows (operating systems)
-Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
-Adept at consumer electronics and microcomputers
-Basic understanding of home networking hardware and configuration
-Has a consuming drive to solve technical problems and “puzzles”
-Can successfully communicate with customers to gather information and learn about their needs and expectations
-Basic knowledge of video games and their core audience
-Collaborates with others to ensure the customer issues are resolved
-Understands the concept of “solution delivered” on first contact

REQUIREMENTS:
-At least a High School Graduate
-Excellent English Communication Skills
-Can type at least 25 words per minute
-Good Analytical and Problem Solving Skills
-BA/BS in a Technical discipline or equivalent work experience preferred
-Computer Literate and Internet Savvy
-Applicants should be Filipino citizens or hold relevant residence status
-Fresh graduates/Entry level applicants are encouraged to apply
-Full-Time positions available.

COMPENSATION and BENEFITS:
-Php 12,000 Base Rate
-Php 5,000 upon Regularization
-20% Night Differential

-Attendance Bonus
-Performance Bonus
-Free Meal
-Free Shuttle Service
-Paid Training
-Medical and Life Insurance extended to dependents
-Fast Career Movements (Promote-From-Within Policy)
-Fun, Comfortable and Professional working environment
-Recreational Facilities
-Sleeping Quarters
-Open Door Policy
-Flexible Shift Scheduling
-Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

Employer / Agency :
KYTTAS Personnel Providers Inc.,

Key Responsibility:

The Deskside Technical Support Staff will be responsible to provide technical troubleshooting, to perform preventive maintenance and to set up the hardware components of desktop equipments. She must conduct a second level problem determination and must provide solution to the problem escalated by an end-user. She must update, track and close problems escalated by the end-user. She must perform research regarding current trends and patterns related to the problem.

Job Role and Skill Set:

Technical Customer Service – English

Primary Skills:

- Female and graduate of any four (4) year computer related course.
- Has 2 years hands-on technical support experience from an IT industry
- Basic knowledge in LAN, WAN, and other networking skills.
- Has basic knowledge on Windows Active Directory (AD) or at least the use and importance of AD.
- Has basic to advance knowledge of Email clients (MS Outlook, Outlook Express)
- Knowledge in Lotus Notes is a plus

Secondary Skills:
- Possess excellent customer relations and negotiation skills. Above average communication skill in the English language.
- Analytical, self-motivated and resourceful.
- Willing to render occasional overtime work/work on weekends.
- Team player, client-centered, ability to multi-task, and oriented with a cross-cultural environment.
- Willing to work in Mandaluyong City

Interested applicants must submit their resume through

kyttas@yahoo.com

Qualified applicants will be called for interview appointment