TECH SUPPORT REPRESENTATIVES [P20,000 - P35,000]
PHP 20000 – 35000
(National Capital Reg – Ortigas)

Responsibilities:

What We Are Looking For:
Over the past year, we have experienced significant growth and are in need of energetic, motivated people to fulfill the role of Technical Support & Account Management Specialist.

What Makes You a Good Fit:
- Focused on getting the job done rather than an 8-5 mentality
- Able to demonstrate past stable employment
- Able to handle high call volume
- Have exceptional verbal and written communication skills
- Good organizational skills
- Ability to display good judgment as well as resourcefulness, tact and diplomacy
- Great interpersonal skills and an ability to empathize with a variety of client situations
- Motivated, quick learner with a strong work ethic
- Experienced in client management a plus
- Have a 4-year College degree preferred

What’s in it for You:
- Competitive salary package
- Bonus potential up to Php 8,000/month
- Medical Insurance
- Dental Insurance
- Paid Vacation
- Paid Holidays
- Young, fun-loving and passionate work environment
- Opportunity to grow into management and/or new divisions

Requirements:

* Candidate must possess at least a Bachelor’s/College degree
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical Support or equivalent.
* Impeccable communication skills with excellent American accent
* Dependable – NO HOPPERS
* Excellent Attendance record, no attendance/tardiness issues from previous employers
* Excellent Performance record, no performance issues from previous employers
* Ability to work independently with minimum supervision.
* Must be able to work on graveyard shifts
* Applicants must be willing to work in Ortigas Center
* 3 Full-Time positions available

We are currently looking to fill only three (3) positions. So if you feel you are a good fit, we would like to hear from you! Please call us +63 (2) 914-07-85 to 86 or +63 (917) 594-2776 and look for Zel. You can also send resumes along with salary history to hr@enfrausa.com or visit our office:

14th Floor, The Orient Square Building
F. Ortigas Jr. Avenue (formerly Emerald Ave), Ortigas Center, Pasig City

Technical Support Representative for VOIP
(Ortigas, Pasig City)

Successful candidates will provide professional and efficient technical and customer support for a leading provider of global IT, security, and communication solutions, with one of the world’s most connected IP networks.

To qualify for this position, you must have the following:

- Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
- CCNA or equivalent knowledge
- Knowledgeable with IPTA or VOIP
- Telco, ISP or Help Desk experience or knowledge
- Strong command of the English Language both oral and written
- Willing to work in Ortigas

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) paid vacation leaves and sick leaves
(2) meal and overtime allowances
(3) medical and dental coverage for you and qualified dependents
(4) group life insurance coverage
(5) career growth based on your performance
Plus a whole lot more cash and non-cash benefits

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Technical Support Representative – Vietnamese Support (SA-Kpointe)
(National Capital Reg, Southern Tagalog)

Successful candidates will provide professional and efficient technical and customer support for a leading internet brand.

To qualify for this position, you must have the following:

- Preferably with a College Degree in Computer Science or Engineering/IT Related Course
- Strong Customer service skills.
- Strong Problem Solving and Troubleshooting Skills
- Ability to logically analyze and present information
- Internet savvy
- Proficient in the Vietnamese and English language both Oral and Written
- Must be willing to work on Shifting Schedule
- Must be willing to work in Gilmore, Quezon City

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) language allowance
(2) paid vacation leaves and sick leaves
(3) meal and overtime allowances
(4) medical and dental coverage for you and qualified dependents
(5) group life insurance coverage
(6) career growth based on your performance
Plus a whole lot more cash and non-cash benefits!

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Technical Support Representative for Mandarin Language Support (SA-OSMA)
(National Capital Reg, Southern Tagalog)

Successful candidates will provide professional and efficient technical and customer support for customers of leading global IT company.

To qualify for this position, you must have the following:

- University degree preferably any engineering course or the equivalent.
- Must have good verbal and written communication skills
- Computer literate
- Proficiency in the Mandarin Language
- Proficient with writing reports, business correspondence and procedure manuals
- Ability to coach and to educate agents on non-proficient areas
- Willing to work in Ortigas

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) language allowance
(2) paid vacation leaves and sick leaves
(3) meal and overtime allowances
(4) medical and dental coverage for you and qualified dependents
(5) group life insurance coverage
(6) career growth based on your performance
Plus a whole lot more cash and non-cash benefits!

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Technical Support Representative for Laptops (SA-OSMA)
(National Capital Reg, Southern Tagalog)

Successful candidates will provide professional and efficient technical and customer support to customers of a leading manufacturer of information technology products for the consumer and professional markets.

To qualify for this position, you must have the following:

- At least 2 years of college study. University degree preferred.
- Preferably with Minimum of 6 months call center experience
- Basics of Computers including Operating Systems, hardware and internet.
- A working knowledge of MS Word / Excel
- Good Communication Skills
- Willing to work in Ortigas

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) paid vacation leaves and sick leaves
(2) meal and overtime allowances
(3) medical and dental coverage for you and qualified dependents
(4) group life insurance coverage
(5) career growth based on your performance
Plus a whole lot more cash and non-cash benefits!

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm