Training and Quality Manager (Eastwood, Libis)
(National Capital Reg – Eastwood, Libis)

Responsibilities:

The Training and Quality Manager will be mainly responsible for managing and enhancing the Training and Quality Department which includes but not limited to:

1. Training Needs Analysis
2. Training Plans creation and implementation’
3. Set up quality assurance frameworks for new programs
4. Manage and enhance performance of training and quality team
5. Partner with operations in realizing the organization’s goals.

Requirements:

* Graduate of a four year degree course
* Relevant experience of at least three years as a training and quality manager preferably for a BPO/Call Center
* Strong knowledge on the Kirkpatrick Model and Adult Learning Methodology
* Keen attention to details and highly analytical
* Equipped with the ability to manage reporting and analysis.
* Customer Service oriented
* Demonstrated people skills and with ability to lead and manage people

StaffRIGHT Solutions, Inc.
Unit 309 Peninsula Court
8735 Makati Avenue cor. Paseo de Roxas,
Makati City 1226
Telephone: +632 7504521 / +632 8939416
Email: careers@staffright.com.ph

Quality Assurance and Training Manager
(National Capital Reg – Otis, Paco, Manila)

Responsibilities:

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Recommends policies related to training and development an Quality Assurance in relation to Contact Center Operations.
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Oversees Training / QA Policies and Procedures Manual and monitors adherence to its implementation to ensure efficiency in the delivery of training and development interventions.
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Oversees the training and development programs, systems, and structures to respond to current and future learning needs of individuals and ensure that they have the competencies to perform their work roles.
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Identifies training and development learning interventions that have to be designed to respond to the learning need.
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Works with training team to design a competency based training and development curriculum for various positions in the organization to provide a systematic approach to training and development.
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Reviews training programs and training modules designed by the Training Team and for adherence to basic training design principles and cost effectiveness.
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Identifies and explores alternative methods for delivering knowledge and skills to employees in order to facilitate workplace learning.
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Pilot tests alternative methods for delivering knowledge and skills to employees for efficiency and effectiveness of the method.
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Conduct studies on current systems and processes to identify areas of quality deficiency.
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Design and implement systems and operational processes to ensure quality throughout the organization.
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Designs and implements programs to recognize and reward behaviors that manifest quality consciousness.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the BPO/Call Center Industry as a QA and Training Manager.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Applicants must be willing to work in Otis,Paco,Manila. And will visit Balagtas and Libis site when needed.

We offer a competitive compensation and benefits package plus a challenging and rewarding career.

Interested applicants are invited to submit their application online asap or proceed to:

Interactive Technology Solutions, Inc.
3rd floor Robinson’s Otis Building,
Paz Guazon Street,
Otis Paco, Manila (we are near Unilever and Honda Cars in Otis)
You can call us at 249-4305 and look for Ms. Mamu