Compensation and Benefits Consultant

RESPONSIBILITIES:

* Implement high quality execution and communication of core compensation and benefits programs and processes.
* Provides HR and management with ongoing consultation and delivers processes and tools that facilitate the administration of equitable quality programs and ensure a competitive market position.
* Recommends new and/or improved employee plans and cost-saving measures.
* Provides guidance, advice, analysis, and training of Human Resources departments in connection with compensation and benefits policies.
* Act as a liaison with carriers, vendors and consultants on various matters such as plan design, contracts, coverage and renewals.
* Audit jobs for content and prepare job descriptions reflecting job responsibilities, activities, duties and requirements.
* Ensures adherence to applicable company policies, practices as well as legal and tax regulations

* Scope
* Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.
* Responsible for career development/planning, performance and pay discussions of team members.
* Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
* Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
* Maintain integrity and equity in grading structure

REQUIREMENTS:

* Ability to communicate effectively, both orally and in writing.
* Demonstrated managerial and business skills
* Creative problem solving and decision making skills.
* Excellent market data analysis skills.
* Thorough knowledge of regulatory and legal requirements.
* 5 – 8 years experience in BPO or captive market performing a C&B role.

Dell International Services Philippines Inc. – QC Site
2/F 1800 Eastwood Avenue Bldg.,Eastwood City Cyberpark, E. Rodriguez Jr. Ave. Libis Quezon City 1100.

100 CSR’s FOR SALES – BRAND NEW ACCOUNT!
(National Capital Reg)

Responsibilities:

* Handles both inbound and outbound customer enquiries, complaints and faults, providing customer care that meets quantitative and qualitative performance targets, as well as identifying and securing service enhancement and business growth opportunities
* Handles inbound contacts from customers, identifies the customer’s requirements and provides appropriate solutions, escalating as appropriate. Includes general queries, faults, complaints, retention etc. Takes ownership through to problem resolution

Requirements:

* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Must be 18 years old and above.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Experience of working in a customer-focused, fast moving, target driven environment
* Good communication skills, written and oral
* Applicants should be Filipino or hold relevant residence status
* Willing to work in shifting schedules
* Applicants who could provide their SSS no. and NBI clearance will be prioritized!

Sitel Talent Acquisition and Resource Hub (STAR Hub)
2nd Floor, Centerpoint Building Julia Vargas Avenue
cor. Garnet Road Ortigas Center,
Pasig City 1600
Tel.: (+632)860-1111 Fax: (+632)634-5414

S.T.A.R. Hub Schedule:
Mondays to Fridays 9:00 am to 6:00 pm
Walk-in applications are encouraged.

Got a Sitel Career Question? Ask OCA (Online Career Assistant)! Yahoo Messenger:
siteljobs@yahoo.com
9:00 am-6:00pm
Mondays to Fridays

Spanish Speaking Call Center Agent (Technical)
(National Capital Reg – Alabang, Muntinlupa City)

Responsibilities:

* Multi-Lingual Technical Support Representatives are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide technical support and customer service. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

* Multi-Lingual Technical Support Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

* All Multi-Lingual Technical Support Representatives are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English, Spanish
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average – Excellent spoken and written English language skills
* Must be fluent in Portuguese
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Korean Speaking Call Center Agent (Technical)
(National Capital Reg – Ayala Ave., Makati City)

Responsibilities:

* Multi-Lingual Technical Support Representatives are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide technical support and customer service. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

* Multi-Lingual Technical Support Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

* All Multi-Lingual Technical Support Representatives are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English, Korean
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average – Excellent spoken and written English language skills
* Must be fluent in Portuguese
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Mandarin Speaking Call Center Agent (Technical)
(National Capital Reg – Ayala Ave., Makati City)

Responsibilities:

* Multi-Lingual Technical Support Representatives are the foundation of the company. Their main responsibility is to interface with our client’s customers to provide technical support and customer service. Interaction with customer may be via a number of different mechanisms, including: phone, e-mail and web chat.

* Multi-Lingual Technical Support Representatives will work in a professional environment, using PCs and the telephone to communicate with customers. They are required to be extremely flexible in their work hours, including working during U.S. daytime hours (night in the Philippines).

* All Multi-Lingual Technical Support Representatives are required to work on a 24-hour shifting schedule. This entails working eight (8) hours a day ( excluding lunch break ), 5 days a week, including Holidays. Restdays may or may not fall on Saturdays and Sundays and/or Holidays.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English, Mandarin
* Fresh graduates/Entry level applicants are encouraged to apply.
* Above average – Excellent spoken and written English language skills
* Must be fluent in Portuguese
* Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
* Accurate typing skills
* Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
* Excellent communication skills (listening, summarizing)
* Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
* Drive (desire to excel, high energy level, ability to deal with stress)

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com