BILLING DISPUTE TEAM SUPERVISOR (Credit Card Chargeback)
PHP 35000 – 45000 Basic Pay
(National Capital Reg)
Responsibilities:
The Client Relationship Officer is responsible for leading his/her team to exceed the team’s performance target as he/she motivates them through coaching and mentoring. He/She will be working with other Team Managers and members in analyzing data, mapping out solutions, building processes and launching high impact initiative that will eventually result exceeding over-all program performance.
Requirements:
1. Working experience with any Dispute Line of Business is a requirement.
2. Excellent English communication skills, both verbal and written.
3. Excellent presentation and facilitation skills.
4. Analytical and should be detailed-oriented.
5. Strong people and interpersonal skills. Has the ability to motivate and coach team members.
6. Excellent problem solving and decision making skills.
7. Above average knowledge with MS Office applications specially PowerPoint, Word and Excel.
8. Flexible and must be amenable with all shifts.
9. Work location is at Ortigas, Pasig City.
jostreet.com
CREDIT SPECIALIST(Collection/AR/Account Management) for a Fortune 100 IT Co.
PHP 25000 – 34000 Complete Package
(National Capital Reg – Taguig City)
RESPONSIBILITIES:
CREDIT SPECIALIST objective is to mainly maximize sales and minimize bad debts for the company. Will also provide front end customer contact for order release, account management, collection and account reconciliation.
Must be able to do compilation for order status report.
Will do day to day management of trial balance, aging and risk reports, collection calls and reconciling accounts.
Coordination with sales, customer service and accounts receivable department is also a requirement just in case there will be dispute for resolution
Must display good relationship with the Company’s product resellers, internal customers for credit analyst
Skill in the following is a must as well:
Creating a request for financial statements
Tracking order release
Credit and collection experience
Order to cash process
Credit terminology
Reconciliation and general accounting
MS Outlook, MS Access, MS Visual Basic and MS Office (particularly MS Excel)
SAP
REQUIREMENTS:
1. Must be a graduate of BS Business Administration, Accountancy or any finance course
2. Certified Credit Professional (CCP) is an added asset
3. With Excellent English communication skills
4. Has experience dealing with North American clients
5. Previous work in a B2B enviroment is a must
6. Deals with Collections, monitoring of Credit, Aging of A/R, Daily Sales Outstanding, Reconciliation
7. Willing to work at Fort Bonifacio, Taguig City and must be amenable for a fixed 9pm-6am, Mondays to Fridays shift also.
Vital Call Center Link (VCC Link), Inc.
2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City
Compliance Manager
(National Capital Reg)
Responsibilities:
* Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Department and its related activities to prevent illegal, unethical, or improper conduct
* Conductsinternal monitoring and auditing, periodical risk assessments and response to plans
* Responds promptly to detected offenses/alleged violations of rules, evaluating and implementing corrective plan, and reporting findings to the Management
* Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution
* Acts as an independent review and evaluation body to ensure that compliance issues/concerns within the Company are being appropriately evaluated, investigated and resolved
* Identifies potential areas of compliance vulnerability and risk; implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future
* Provides reports on a regular basis, and as directed or requested, to keep the Management informed of the operation and progress of compliance efforts in a compelling manner ie in a fact-based analysis
Requirements:
* Minimum 2 to 5 years working experience with 2 years in managerial level
* IT savvy and strong analytical
* Previous experiences in IT technical role will be an added advantages
* Good in written, oral and presentation skills, and ability to work in cross- functional teams
* Ability to organised, lead and manage a team working on 24/7 shift
* Fluent in English both written and spoken, and other languages will be an added advantage
* Self-disciplined and strong sense of responsibility
* Male in late 20s preferred
jobstreet.com
TECHNICAL SUPPORT REPRESENTATIVE Level 2 (TSR 2)
(National Capital Reg – Taguig City)
RESPONSIBILITIES:
The TSR 2 or also called Pre-sales Solutions Engineer requires an extensive knowledge with different IT gadgets and the latest electronic equipment in the market(Systems- Notebooks, Laptops, Servers, Networking, Video, Imaging, Printing, Software, Storage and Peripherals). The Pre-Sales Solutions Engineer serves as a consultant to the re-sellers, providing them with technical information on the products that the re-sellers have in their clients’ purchase orders . A business to business transaction, the PSE will not be doing direct selling but will help the re-sellers to facilitate the sales by providing information. The PSE, as previously described, is more up-to-date and informed on the I.T. Trends, therefore steps up to generate sales and revenue thru cross-selling and up selling of tangible products, which the resellers were unable to identify due to lack of wide technical awareness.
REQUIREMENTS:
1. Resides within NCR or National Capital Region (Taguig, Quezon City, Makati, Metro Manila, etc).
2. Has at least 1 year work experience in the same capacity, preferably in a Call Center / BPO.
3. Graduate of a reputable school, preferably a computed related course (Computer Science, Information Technology, Engineering, etc.)
4. Knowledgeable of the following : Systems (Notebooks/Desktop & Servers), Networking, Software & Peripherals. Extensive knowledge on Video, Imaging & Printing (Video cards, digital camera, printer & scanner), Software and Storage, Acrobat, Antivirus and Anti spy ware.
5. Above average English communication skills.
6. Internet savvy and technically trendy.
7. Up to date with latest technology, gadgets, computer software and hardware.
Vital Call Center Link (VCC Link), Inc.
2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City
CREDIT & COLLECTIONS SPECIALIST & TEAM LEAD (A/R Management)
PHP 34000 – 65000 Specialist/TL (Base Pay)
(National Capital Reg)
RESPONSIBILITIES:
The CREDIT OPERATIONS TEAM LEAD / SPECIALIST is responsible for the direct leadership and facilitation of a group of Credit and Collections Specialist in a B2B enviroment. Leads and executes incident management process improvement activities.
REQUIREMENTS:
1. CREDIT OPERATIONS SPECIALIST: Must have a background on managing Credit (Daily Sales Outstanding, Aging of Accounts Receivable, etc. ) and doing Collection calls for NA clients in a B2B environment.
CREDIT OPERATIONS TEAM LEAD: Must have background in leading a team of AR/Credit and Collections Specialist in a Business to business set up.
2. At least 3 years experience in the same capacity.
3. Must have extensive experience dealing with NA clients.
4. Credit and Collection background for TANGIBLE products.
5. Proficient in Microsoft Operating System and Networking (Home and Office).
6. Experience with Microsoft Outlook.
7. Strong communicator and influencer.
8. Ability to manage multiple functions in a flexible manner with minimal supervision.
9. Strong team player.
10. Must be able to demonstrate strong problem solving skills.
11. Amendable for graveyard fixed schedule.
12. Work location will be at Fort Bonifacio, Taguig.
Vital Call Center Link (VCC Link), Inc.
2012 Cityland 10, Tower 1, HV Dela Costa St., Salcedo Village Makati City