Quality Control Analyst / ISO Auditor [012]

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Expertise in information & physical security guidelines.
* Preferably 1 year experience in service management and 3-5 years audit experience.
* Has exposure in ISO Certification
* Full-Time positions available.

Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Technical Recruitment Manager

RESPONSIBILITIES:

As an Information Technology Recruiter, your primary responsibilities include staffing the business with quality hires, understanding the business needs and partnering with the Hiring Manager and HR to fully understand the staffing strategy for the business. The main clients for this role are the Hiring Manager, Candidate, and Human Resources. You will develop long and short-term, cost-effective recruitment strategies working in partnership with hiring managers and Human Resources generalists and work closely with Line of Business staffing colleagues across the organization. You will also demonstrate understanding of the Line of Business and staffing needs by proactively offering solutions, participating in client meetings, consulting with managers on hiring process, managing expectations and negotiating deliverables (e.g., timing). In addition, you will creatively source qualified candidates through a wide variety of channels (direct sourcing, Internet, employee referrals, community involvement, job fairs, etc.), understand Line of Business diversity goals and provide candidate slates in support of these goals, keep current on the local labor market and share information with clients and colleagues, and act as a subject matter expert for areas of staffing responsibility.

You will evaluate, interview, and present qualified candidates to Hiring Managers for review. You will also provide regular progress updates to Hiring Manager throughout the process, drive recruitment process and ensure candidate decisions are made in a timely manner, and solicit feedback on candidates and refine recruiting strategy, as needed. In addition, you will ensure a positive candidate experience with frequent communication throughout the process, including the sharing of manager feedback after hiring decision has been made. You will partner with Human Resources generalist to create offer based on current labor market, extend and negotiate employment offers with candidates by selling both the firm and the position and complete pre-employment processes according to corporate guidelines. As well, you will utilize the complete functionality of JobConnect and maintain data integrity within the system, provide staffing reports in support of business objectives, display knowledge/understanding of HRIS (i.e. PeopleSoft, Profiler, etc.) as necessary, and complete special projects, as needed.

REQUIREMENTS:

At least five years of prior Information Technology recruitment experience working in a fast-paced environment required

Knowledge of advanced Internet search techniques preferred

Client focus, multi-tasking, communication, organizational, negotiation, influencing, and consulting skills required

Prior experience handling sensitive/confidential information required

Experience sourcing, screening, assessing, recruiting, and hiring candidates required

Experience recruiting exempt, senior level management, IT/Technical and financial services positions preferred

Ability to address, respond, and follow-up with client needs

Relationship management experience a must

Communicate and influence others to gain commitment and cooperation

Website: http://www.jpmorganchase.com/PHcareers | NEWS
Company Address: Career Hub, Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
Tel: +63 2 908JPMC
Industry: Banking / Financial Services

Chinese Customer Support Associate
(National Capital Reg)

Responsibilities:

Requirements:

*
o Male / Female; Graduate of any 4 year course
o Fluent in English & Mandarin both written and oral communication
o At least 1 year of working experience in the related field is required for this position.
o Proficient in basic computer operations (MS Excel, MS Word)
o Ability and desire in handling customers with care
o Excellent customer service skills on phone, web & email
o Courteous and able to build positive rapport with customers
o Dependable and has solid work ethic
o Preferably with call center work experience but not required
o Flexible and willing to work in shifting schedules
o Should be available for new employment immediately
o Must be holding a Tourist visa or Temporary/ Permanent Resident Visa

Company Address: 43rd Floor, Yuchengco Tower RCBC Plaza, Ayala Avenue Makati City *
Industry:Entertainment / Media

HR Business Partner

RESPONSIBILITIES:

* Ensures the conduct and administration of legally acceptable Human Resources processes (i.e. due process, exit interviews, career counseling), and advises team members of these processes. Ensures compliance to company processes at all levels of the organization. Collects, compiles, and analyzes relevant team member data sourced through the conduct of exit interviews, grievance handling, and career counseling which may be used for planning and organizational development. Resolves team member issues at hand on a day-to-day basis, ensuring compliance to internal HR processes and procedures.

* Partners with the practice/support leaders of respective client groups in the implementation of Pulsecheck action plans especially in the following areas: team development, recognition, performance management, culture management, change management and front line leadership development. Provides general HR support as requested by respective client groups.

* Assists Management in the handling of employee grievances and employee cases. Conducts in-house investigations in order to provide pertinent information for labor cases. Ensures that all Human Resources personnel are equipped with the knowledge to adequately address HR issues in both a corrective and / or preventive manner.

REQUIREMENTS:

* Bachelor’s Degree in Psychology, Human Resources and Development, Law or any related field.
* Two (2) to three (3) years Human Resources experience in a Supervisory capacity, preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing) – preferably a customer service oriented industry
* Working knowledge of Human Resources practices, policies, procedures, principles, and concepts (i.e. Recruitment, Compensation & Benefits, Employee Relations & Organizational development).
* Possesses a general knowledge of legal requirements for handling employee cases.
* General / basic knowledge of call center operations and organization.
* Familiarization with the Philippine Labor Code.
* Proficiency with MS Office applications (i.e. MS Word, Excel).
* Supervisory and people-management skills.
* Time and project management skills.
* Excellent oral and written communication skills.
* Fluency in the English language.
* Customer orientation.
* Problem-Solving, Decision-Making, and Analytical skills.
* Open to work the graveyard shift
* Willing to be assigned in Fort Bonifacio, Taguig

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

Web Analyst
(National Capital Reg)

Responsibilities:

Using strong analytical skills provide insights as well as recommendations for changes to key sections of the site.
Mine qualitative research data and customer satisfaction/survey data and tie to actionable business insights.
Develop appropriate testing designs to support multivariate testing.
Capture E-commerce and Marketing testing requirements and prioritize, execute, and share results.
Develop a seasonal testing agenda and manage in season optimization.
Objectively deliver insights and help create a culture of data-driven decision making based on customer shopping behaviors.
Develop & manage analytical reporting including: key performance metrics, dashboards, customer analysis and competitive benchmarking.

Requirements:

* Superior analytical skills.
* Superior process-management skills.
* Excellent verbal and written communication skills.
* Strong multi-tasking and problem solving skills along with ability to meet aggressive deadlines.
* Advanced Excel skills including Pivot Tables required
* Proficient in Omniture Site Catalyst, Discover & Google Analytics
* E-commerce Digital Marketing Measurement, Specialty Retail a plus
* Bachelor degree in Mathematics, Statistics, or Finance.

We need to hire qualified applicants immediately, please bring your resume and visit our office Monday to Friday from 6 am until 2 pm for quick processing of your application.

Before applying, please visit our website at www.pcmall.com to learn more about us. OSRP, LCC 2nd/F, Edsa Central Pavilion Bldg., Edsa Corner United St., Greenfield District, Mandaluyong City, National Capital Reg

Look for MJ.