Reporting Analyst
(National Capital Reg – MAKATI/ Libis, Quezon City)

Responsibilities:

* Create, republish, and schedule new reports. Implement reporting changes within the scope of assigned responsibilities for both internal and external clients.
* Consult with functional area managers/Operations Managers/Service Delivery Managers, Training Dept, IT and Clients to define reporting requirements and specifications to meet their business needs.
* Take ownership of delivering on all reporting requirements for multiple sites and/or clients.
* Work with the Senior Reporting Analyst to determine ACD/Data warehouse reporting systems requirements for one or many business initiatives along with other operational data systems.
* Respond to and complete Requests/Tickets in a timely manner.
* Regularly assess existing reports and determine content improvements, query optimization and current usage and applicability.
* Participate in developing project plans, cost benefit analyses and business rationale for reporting development projects.
* Monitor project progress and report project status to reporting and implementation management.
* Coordinate internal business resources as necessary to complete a project.
* Provide training to end users on basic and intermediate functionality and drive user adoption and self service.
* Attend training courses and seminars to develop technical, analytical and business skills.

Requirements:

* Skill in providing an exceptional customer experience.
* Ability to display excellent business judgment skills
* Exceptional organization skills
* Ability to deal professionally in all situations (vendor, customer, team, department and company)
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Knowledge of contact services industry and best practices.
* Knowledge of PC applications.
* Strong proficiency in Excel and other data tools
* Experience in extracting and manipulating large data files
* Significant experience and proven track record delivering solutions with Business Objects, Crystal Reports, MS Access/SQL or other similar reporting tools
* Ability to analyze data and recognize opportunities for making recommendations for improving processes
* Knowledge of multiple technologies and platforms
* Knowledge in the design, implementation and/or use of reporting systems
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes
* Call center and telecom experience preferred
* 2-4 years report writing experience

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

Team Leader (Cebu – Technical Support)
(Central Visayas – Cebu City)

Responsibilities:

* Responsible for the daily one-on-one supervision and management of all Support Professionals on assigned team.
* Ensures service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) obligations of our clients through the management of operational activity of the team.
* Under the direction of the Service Delivery Manager, the Team Manager implements systems and processes to achieve client-specified metrics while providing development opportunities to our Support Professionals.

Requirements:

* At least one year of experience as a Team Leader in a technical support account
* Possesses ability to motivate, mentor and develop a team.
* Must be proficient in MS Office
* Possesses above average problem solving and decision making skills
* Possesses excellent oral and written communications skills
* Must be willing to work on rotating shifts, including weekends and holidays
* Must be willing to be assigned in Cebu

Stream Global Services

SHAW
Upper G/F
Worldwide Corporate Center,
Shaw Blvd., Mandaluyong

For more information, call us at 580-6530 or visit our career website: www.stream.careers.com

DAYSHIFT CALL CENTER AGENTS with at least 3 months experience. 14-25k basic PLUS allowance[m1mer18]
(National Capital Reg – Makati City)

RESPONSIBILITIES:

* Say goodbye to the graveyard shift. With the DAYSHIFT accounts, you won’t be staying up in the wee hours of the morning to work. You get to work like normal people PLUS the perks and compensation package of a call center agent. THIS IS THE BEST OFFER IN CALL CENTERS. With GREAT compensation package PLUS benefits AND incentives!!!
* It can’t get better than this.
* GRAB this OPPORTUNITY. APPLY ASAP before slots run out!

* must be able to provide customer service and solutions to clients over the phone
* must be willing to work in Makati

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available
* At least 3 months call center experience in any call center.

-ExcelAsia Training and Development Inc. (Makati Site 1)
2/F Building 2, 2295 Jannov Plaza, Pasong Tamo Extension Makati City

Batch 2 Inbound Healthcare Account
(National Capital Reg – LIbis, Quezon City)

Responsibilities:

* Handle inbound calls and written inquiries by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
* Provide information to clients, participants, pharmacists and doctors regarding participants’ pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions.
* Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquires for continuous improvement.
* Work collaboratively with other associates and supervisor to ensure that best practices are shared.
* Other special projects as assigned.

Requirements:

* Candidates must be at least 2nd year in college
* Must be willing to work in Eastwood Quezon City.
* Background with BPO Healthcare account is an advantage but not required.
* Pharmacy background preferred
* Conflict resolution skills
* Excellent organizational skills
* Superior written and oral communication skills
* Strong interpersonal skills

Successful candidates will be eligible upon hire with the following benefits:

* Maxicare health card plus option of adding a dependent
* Life insurance
* Accidental death and disablement insurance
* 2 service incentive leaves every month

Training will start on November 22, 2010

www.minacs.adityabirla.com

Aditya Birla Minacs Phils Inc.
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600.
Website: http://www.minacs.com

Product Trainer – Collections (Fort, Taguig)
(National Capital Reg – Taguig City)

Responsibilities:

* Facilitate Initial Agent/Customer Care Rep customer service training
* Assess, monitor and evaluate student progress, creating action plans for student success
* Assist and coach students using a Computer-Based-Training system
* Analyze statistical reports to develop individualized training plans for students
* Coach Students during live call practice
* Document training & coaching sessions
* Use the SPC process to identify process improvement initiatives for training
* Liaison with call center personnel to ensure accurate interpretation and implementation of new and updated Methods & Procedures
* Conduct, analyze, evaluate & report Quality of Service Assessments for each call center
* Design, develop & facilitate recurrent training modules
* Research, design and develop Knowledge Enhancers and Job Aids
* Assist with budget responsibilities for Training Center
* Liaison with the technical staff to identify system problems for resolution with vendor
* Complete monthly reports, HDT status report, activity report, budget report and PPM activity report
* Participate in committees and project assignments
* Participate in team building activities and self and peer development activities
* Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
* To possess expertise in and effectively instruct others in the use of Positive Performance Management
* Lead, coach, and develop Training Assistants in all areas of the position to meet objectives and maintain company policies and procedures
* Provide appropriate and ongoing recognition for satisfactory and outstanding performance
* Facilitate and create a teamwork environment within the call centers
* Ensure that all appropriate documentation regarding performance and conduct of all direct reports is maintained appropriately
* Responsibilities include training, planning, assigning, and directing work
* Rewarding and disciplining employees; addressing complaints and resolving problems
* Effectively conduct meetings

Requirements:

* Bachelor’s Degree in Business or Education or related degree preferred.
* Preferably 2 years teaching or facilitating groups, 2 years management experience, 6 months public speaking experience, 1-year public interaction experience
* Demonstrated experience in training or facilitation
* Knowledge of operation of computer based training system, TV/VCR, PC and overhead projector for facilitation purposes
* Computer literacy with Microsoft Power Point, Word, Excel, Access, Visio and Outlook
* Strong presentation skills and superior in establishing working relationships with the customer.
* Must be able to demonstrate the ability to exercise good judgment and make sound business decisions
* Must be able to handle multiple and shifting priorities
* Must possess excellent interpersonal, problem solving, analytical, and organizational skills
* Must be team-oriented and have strong written and oral communications skills
* Ability to travel between call center locations and other company sponsored events on a varying schedule
* Willing to work varied hours and days as needed
* Must be able to maintain confidentiality

Just some of the great benefits we offer:

*
o
+ Attractive Base Pay
+ Promote-From-Within Policy
+ Employee Referral Bonuses

NCO
4th. Floor Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City