Employer / Agency :
NCO

Technical Support Representatives (GAMING CONSOLE) CLARK, PAMPANGA

RESPONSIBILITIES:
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value

-Constantly updated to new software and technology
-Advanced understanding of the current version of Windows (operating systems)
-Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
-Adept at consumer electronics and microcomputers
-Basic understanding of home networking hardware and configuration
-Has a consuming drive to solve technical problems and “puzzles”
-Can successfully communicate with customers to gather information and learn about their needs and expectations
-Basic knowledge of video games and their core audience
-Collaborates with others to ensure the customer issues are resolved
-Understands the concept of “solution delivered” on first contact

REQUIREMENTS:
-At least a High School Graduate
-Excellent English Communication Skills
-Can type at least 25 words per minute
-Good Analytical and Problem Solving Skills
-BA/BS in a Technical discipline or equivalent work experience preferred
-Computer Literate and Internet Savvy
-Applicants should be Filipino citizens or hold relevant residence status
-Fresh graduates/Entry level applicants are encouraged to apply
-Full-Time positions available.

COMPENSATION and BENEFITS:
-Php 12,000 Base Rate
-Php 5,000 upon Regularization
-20% Night Differential

-Attendance Bonus
-Performance Bonus
-Free Meal
-Free Shuttle Service
-Paid Training
-Medical and Life Insurance extended to dependents
-Fast Career Movements (Promote-From-Within Policy)
-Fun, Comfortable and Professional working environment
-Recreational Facilities
-Sleeping Quarters
-Open Door Policy
-Flexible Shift Scheduling
-Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

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